Professional Certificate in ISO 20000 IT Service Management

Saturday, 14 February 2026 11:54:46

International applicants and their qualifications are accepted

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Overview

Overview

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ISO 20000 IT Service Management Professional Certificate equips IT professionals with in-depth knowledge of the ISO 20000 standard.


This certificate enhances your ITIL framework understanding and improves service delivery.


Learn to implement and audit IT service management systems (ISMS).


Designed for IT managers, auditors, and consultants, this program improves risk management and compliance.


Gain a competitive edge with this globally recognized ISO 20000 certification. Master best practices in IT service management.


ISO 20000 expertise is highly sought after. Advance your career today.


Explore the course details and enroll now to transform your IT career!

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ISO 20000 Professional Certificate empowers IT professionals to excel in IT service management. This comprehensive program provides in-depth knowledge of ISO 20000 standards, including ITIL alignment and best practices. Gain valuable skills in service level management, incident, problem, and change management, improving your organization's efficiency and effectiveness. Boost your career prospects with this globally recognized certification. Our unique blend of practical exercises and real-world case studies ensures you're ready to implement ISO 20000 principles immediately. Enhance your resume and command higher earning potential with this essential certification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ISO 20000 Introduction and Overview
• Service Management Processes (Incident, Problem, Change, Release)
• IT Service Continuity Management and Business Continuity
• Capacity Management and Availability Management
• Service Level Management and Agreements (SLAs)
• Risk Management in IT Service Management
• Information Security Management within ISO 20000
• Implementing and Auditing ISO 20000 (Internal Audits)
• Continual Service Improvement (CSI) and Measurement
• ISO 20000-1 and ISO 20000-2: Understanding the Standards

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (Primary Keyword: ISO 20000, Secondary Keyword: IT Service Management) Description
IT Service Manager Oversees all aspects of IT service delivery, ensuring alignment with ISO 20000 standards. High demand, excellent career progression.
IT Service Analyst Analyzes IT service performance, identifies areas for improvement, and implements solutions in line with ISO 20000 best practices. Strong analytical skills required.
ITIL/ISO 20000 Consultant Advises organizations on implementing and improving their IT service management systems based on ISO 20000 standards. Extensive knowledge of frameworks is essential.
IT Auditor (ISO 20000 Focus) Conducts audits to ensure compliance with ISO 20000 standards, identifying areas of risk and recommending improvements. Meticulous attention to detail is crucial.
IT Process Manager (ISO 20000) Manages and optimizes IT processes, ensuring they meet the requirements of ISO 20000. Strong process improvement skills are key.

Key facts about Professional Certificate in ISO 20000 IT Service Management

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A Professional Certificate in ISO 20000 IT Service Management provides a comprehensive understanding of the internationally recognized standard for IT service management systems. The program equips participants with the knowledge and skills necessary to implement, maintain, and improve IT service management processes aligned with ISO 20000 best practices.


Learning outcomes typically include mastering key concepts like service level agreements (SLAs), incident and problem management, change management, and continual service improvement (CSI). Graduates will be able to effectively audit, implement and manage an ISO 20000 compliant IT service management system, improving efficiency and customer satisfaction within their organizations. Practical exercises and case studies often form a significant part of the curriculum.


The duration of a Professional Certificate in ISO 20000 IT Service Management varies depending on the provider, ranging from a few weeks to several months of part-time or full-time study. The program often blends online learning modules with instructor-led sessions, providing a flexible learning experience for busy professionals. Many programs offer self-paced learning options, allowing for individual scheduling.


This certification holds significant industry relevance, demonstrating a commitment to best practices in IT service management. It enhances career prospects for IT professionals seeking roles in IT management, ITIL framework implementation, IT operations, and consultancy. The ISO 20000 certification is highly valued by employers worldwide, showing a professional's competency in delivering high-quality, reliable IT services.


In short, a Professional Certificate in ISO 20000 IT Service Management offers a valuable and practical pathway to enhance your IT career prospects, equipping you with in-demand skills and knowledge within the IT service management field and making you a more competitive candidate in the job market. The program provides a strong foundation in ITSM frameworks, aligning perfectly with industry demands for efficient and effective IT service delivery.

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Why this course?

A Professional Certificate in ISO 20000 IT Service Management is increasingly significant in today's UK market. The demand for skilled IT professionals adhering to international best practices is soaring. According to a recent survey (fictional data used for illustrative purposes), 75% of UK businesses prioritize ISO 20000 compliance, reflecting a growing need for certified professionals. This certification demonstrates a deep understanding of ITIL frameworks and their practical application, aligning with current industry trends and addressing the growing complexity of IT service delivery.

This translates to improved career prospects and higher earning potential. ISO 20000 professionals are highly sought after, as evidenced by a hypothetical rise in advertised roles demanding this specific certification (e.g., a 30% increase in the last year). The UK's digital transformation initiatives further underscore the necessity of professionals with this expertise to ensure efficient and reliable IT services.

Year Number of Certified Professionals
2022 1000
2023 (Projected) 1300

Who should enrol in Professional Certificate in ISO 20000 IT Service Management?

Ideal Audience for ISO 20000 IT Service Management Professional Certificate
This Professional Certificate in ISO 20000 IT Service Management is perfect for IT professionals seeking to enhance their skills and advance their careers. In the UK, with over 1.5 million people employed in the IT sector, a recognised qualification like this can provide a significant competitive edge.
Specifically, this program targets:
• IT Managers aiming to improve service delivery efficiency and meet ISO 20000 standards. Gain a deeper understanding of ITIL frameworks and best practices.
• IT Auditors needing a comprehensive understanding of ISO 20000 compliance requirements for auditing and risk management.
• IT Consultants who want to expand their service offerings and expertise to include ISO 20000 implementation and support.
• Aspiring IT professionals looking to boost their job prospects and gain valuable IT service management credentials in a competitive job market.