Professional Certificate in CRM Platforms Customization

Saturday, 22 November 2025 08:17:46

International applicants and their qualifications are accepted

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Overview

Overview

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Professional Certificate in CRM Platforms Customization equips you with in-demand skills. This program focuses on CRM system customization and advanced functionalities.


Learn to configure Salesforce, Microsoft Dynamics 365, and other popular platforms. Master data migration, workflow automation, and report generation. Develop API integration expertise.


Ideal for IT professionals, business analysts, and CRM administrators. Boost your career prospects with CRM platform customization skills.


Enhance your resume and command higher salaries. Enroll today and transform your CRM capabilities. Explore our curriculum now!

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Professional Certificate in CRM Platforms Customization empowers you to master Salesforce and other leading CRM systems. This intensive program focuses on advanced customization techniques, including workflow automation and data integration, boosting your career prospects significantly. Learn to build tailored CRM solutions, improving efficiency and user experience. Gain in-demand skills in API integration and reporting. Unlock your potential as a highly sought-after CRM specialist with this comprehensive Professional Certificate in CRM Platforms Customization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Platform Fundamentals: Introduction to CRM concepts, architecture, and functionalities.
• CRM Customization Techniques: Hands-on experience with CRM platform customization, including configuration and development.
• Data Migration and Integration: Strategies for migrating existing data and integrating CRM with other systems (APIs, ETL).
• Advanced CRM Workflow Automation: Designing and implementing automated workflows and processes to streamline business operations (Business Process Automation, BPA).
• CRM Reporting and Analytics: Building custom reports and dashboards for data analysis and decision-making (Business Intelligence, BI).
• Security and Access Control in CRM: Implementing robust security measures to protect sensitive data and manage user access.
• CRM Platform API Development: Building custom integrations and extensions using the CRM platform's APIs (REST APIs, SOAP APIs).
• CRM Customization Best Practices: Learning industry best practices for effective and maintainable CRM customizations.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
CRM Platform Customization Specialist Develops and implements customized CRM solutions, integrating with other systems. High demand for proficiency in Salesforce and other leading platforms.
Senior CRM Developer (Salesforce) Leads complex CRM projects, providing technical expertise and mentorship. Requires deep understanding of Salesforce development and architecture, including Apex and Visualforce.
CRM Analyst & Consultant Analyzes business needs and designs effective CRM strategies. Excellent communication and problem-solving skills are crucial for success.
CRM Systems Administrator (Microsoft Dynamics 365) Manages and maintains the CRM system, ensuring optimal performance and data integrity. Expertise in Microsoft Dynamics 365 is essential.

Key facts about Professional Certificate in CRM Platforms Customization

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A Professional Certificate in CRM Platforms Customization equips participants with the skills to configure and extend leading Customer Relationship Management (CRM) systems. This intensive program focuses on practical application, allowing learners to master customization techniques crucial for optimizing CRM performance.


Learners will gain proficiency in customizing CRM dashboards, workflows, and reports. They will also develop expertise in integrating CRM platforms with other business applications, improving data management and streamlining processes. This includes hands-on experience with Salesforce, Microsoft Dynamics 365, and other popular CRM solutions, building a strong foundation in CRM platform administration and configuration.


The program typically runs for a duration of 3-6 months, depending on the institution and chosen intensity. This allows for comprehensive coverage of key customization techniques and project-based learning experiences that simulate real-world scenarios. The curriculum includes both theoretical and practical components, ensuring participants are equipped to tackle diverse challenges upon graduation.


This certificate holds significant industry relevance. Businesses of all sizes rely on effective CRM systems for sales, marketing, and customer service. Professionals proficient in CRM platforms customization are in high demand, offering promising career opportunities in roles like CRM Analyst, CRM Developer, or Business Analyst. This expertise improves efficiency, increases sales, and ultimately enhances customer satisfaction – factors highly valued by today's competitive market.


Upon completion, graduates can expect to demonstrate expertise in CRM data migration, report generation, user interface personalization, and API integration. The skills acquired are directly applicable to improving business processes and enhancing customer experiences, leading to a strong return on investment for both individuals and their employers.

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Why this course?

A Professional Certificate in CRM Platforms Customization is increasingly significant in today's UK market. The growing reliance on Customer Relationship Management (CRM) systems across diverse sectors fuels this demand. According to recent studies, 70% of UK businesses utilize CRM software, with a projected 85% adoption rate within the next two years. This signifies a substantial need for skilled professionals capable of tailoring CRM solutions to specific business needs.

This certificate equips learners with the expertise to customize popular platforms like Salesforce, Microsoft Dynamics 365, and HubSpot, adapting them to the unique requirements of different organizations. This includes data migration, workflow automation, and report generation – skills highly valued by employers. The ability to enhance CRM functionality through customization offers a significant competitive advantage, leading to improved efficiency and customer engagement.

CRM Platform UK Market Share (%)
Salesforce 35
Microsoft Dynamics 365 28
HubSpot 15

Who should enrol in Professional Certificate in CRM Platforms Customization?

Ideal Candidate Profile Key Skills & Experience Career Aspirations
A Professional Certificate in CRM Platforms Customization is perfect for IT professionals, business analysts, and project managers seeking to enhance their skills in CRM system configuration and development. Experience with database management, software development (ideally including API integration and workflow automation), and CRM systems (Salesforce, Microsoft Dynamics 365, etc.) is beneficial, though not always required. Strong problem-solving and analytical skills are essential. Aspiring to become a CRM Specialist, improve efficiency through CRM system customization, lead CRM implementation projects, or increase your earning potential within the booming UK tech sector (where CRM professionals are in high demand - *insert relevant UK statistic here, e.g., "X% growth in CRM-related jobs projected by Y year"*).