Postgraduate Certificate in CRM Software Analytics

Wednesday, 25 February 2026 13:28:30

International applicants and their qualifications are accepted

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Overview

Overview

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Postgraduate Certificate in CRM Software Analytics equips you with the skills to master CRM data analysis.


This program focuses on extracting actionable insights from customer relationship management systems.


Learn advanced techniques in data mining, predictive modeling, and business intelligence using leading CRM software.


Designed for professionals seeking to enhance their analytical capabilities and drive data-driven decision-making.


Develop expertise in CRM software analytics, reporting, and visualization.


Unlock career advancement opportunities in marketing, sales, and customer service.


Postgraduate Certificate in CRM Software Analytics: Transform your career with data-driven insights.


Explore the program details and apply today!

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CRM Software Analytics: Master the power of data-driven customer relationship management with our Postgraduate Certificate. This intensive program equips you with advanced analytical skills using leading CRM platforms and tools, transforming raw data into actionable insights. Gain expertise in predictive modeling, customer segmentation, and performance dashboards. Boost your career prospects in marketing analytics, business intelligence, or data science. Our unique blend of practical workshops and real-world case studies ensures you're job-ready. Enhance your marketability and become a sought-after CRM specialist today! Develop expertise in reporting and data visualization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Software Analytics Fundamentals
• Data Mining and Predictive Modeling for CRM
• Customer Segmentation and Targeting using CRM Data
• CRM Reporting and Dashboard Design
• Advanced SQL for CRM Data Analysis
• Big Data Technologies for CRM Analytics
• Business Intelligence and CRM Strategy
• Ethical Considerations in CRM Data Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (CRM Software Analytics) Description
CRM Analyst Analyze CRM data to optimize marketing campaigns and improve customer relationships. High demand for data visualization skills.
Data Scientist (CRM Focus) Develop predictive models using CRM data to forecast customer behavior and personalize experiences. Requires strong programming and statistical skills.
Business Intelligence Analyst (CRM) Extract insights from CRM data to inform strategic business decisions. Proficiency in SQL and data warehousing is essential.
CRM Consultant Advise organizations on CRM implementation and optimization strategies. Strong communication and project management skills are required.

Key facts about Postgraduate Certificate in CRM Software Analytics

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A Postgraduate Certificate in CRM Software Analytics equips professionals with the advanced skills needed to leverage customer relationship management (CRM) systems for data-driven decision-making. The program focuses on extracting actionable insights from CRM data, leading to improved customer retention and business growth.


Learning outcomes typically include mastering data mining techniques within CRM platforms, building predictive models for customer behavior, and visualizing complex data through effective dashboards and reports. Students will develop proficiency in tools like SQL, R, or Python for CRM data analysis, a highly sought-after skill in today's market.


The duration of a Postgraduate Certificate in CRM Software Analytics varies depending on the institution, but generally ranges from six months to a year, often delivered part-time to accommodate working professionals. This flexibility makes it ideal for those seeking career advancement without interrupting their current employment.


Industry relevance is paramount. This certificate directly addresses the growing demand for professionals skilled in CRM analytics across diverse sectors. Graduates are prepared for roles such as CRM Analyst, Business Intelligence Analyst, or Data Scientist, with a specialization in customer relationship management. The program's practical approach ensures graduates possess immediate applicability of learned skills.


Furthermore, understanding customer segmentation, campaign optimization, and sales forecasting are key aspects of the curriculum. This practical, data-focused approach to CRM software analytics makes graduates highly competitive in the job market.


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Why this course?

A Postgraduate Certificate in CRM Software Analytics is increasingly significant in today's UK market. The rapid growth of data-driven decision-making across diverse sectors necessitates professionals skilled in extracting actionable insights from CRM systems. According to a recent study by the UK Data & Analytics Association, 75% of UK businesses now leverage CRM data for strategic planning, highlighting a substantial demand for experts who can effectively analyze and interpret this information. This upskilling directly addresses the skills gap identified in the industry, with an estimated 20,000 unfilled roles in CRM analytics predicted by 2025.

Skill Importance
Data Mining High
Predictive Modelling High
Data Visualization Medium

This Postgraduate Certificate equips learners with the advanced analytical skills needed to meet these industry demands, allowing them to contribute significantly to a business's success by optimizing customer relationships and driving revenue growth. The program's focus on practical applications and real-world case studies ensures graduates are job-ready and capable of immediately impacting their organization's bottom line.

Who should enrol in Postgraduate Certificate in CRM Software Analytics?

Ideal Candidate Profile for a Postgraduate Certificate in CRM Software Analytics Description
Professionals in Marketing & Sales Aspiring marketing managers or sales analysts seeking to leverage data-driven insights for improved campaign performance and customer relationship management (CRM). Over 600,000 UK marketing professionals could benefit from enhanced CRM analytical skills, according to recent industry reports.
Business Intelligence Analysts Individuals already working with data who want to specialise in CRM analytics, improving their ability to extract valuable business intelligence from customer data and providing better strategic recommendations using software like Salesforce, HubSpot, or Microsoft Dynamics.
Data Scientists & Analysts Those with existing analytical skills looking to focus on the specific challenges and opportunities presented by CRM data, enabling more effective customer segmentation, predictive modeling and improved customer lifetime value.
IT Professionals IT professionals supporting CRM systems wanting to gain a deeper understanding of the data they manage and how it informs business strategy, leading to better system optimization and improved reporting.