Graduate Certificate in Telephone Customer Service Skills

Sunday, 21 September 2025 13:55:17

International applicants and their qualifications are accepted

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Overview

Overview

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Graduate Certificate in Telephone Customer Service Skills: Master the art of excellent phone interactions.


This program enhances your customer service abilities through practical training. You'll learn advanced techniques for handling calls effectively.


Develop active listening skills and improve conflict resolution techniques. The certificate focuses on building rapport and exceeding customer expectations.


Ideal for professionals seeking career advancement or those wanting to refine their telephone customer service expertise.


Gain the skills to handle difficult customers and resolve problems efficiently. Elevate your telephone customer service and advance your career.


Explore the program today and unlock your potential. Enroll now!

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Telephone Customer Service Skills: Master the art of exceptional customer service through our Graduate Certificate program. Gain in-demand skills in active listening, conflict resolution, and effective communication techniques. This intensive program equips you with practical strategies for handling challenging calls and building rapport. Boost your career prospects in customer service, call centers, or related fields. Enhance your employability with our specialized training, including role-playing and real-world case studies. Become a highly sought-after professional with superior telephone customer service skills.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Advanced Telephone Etiquette and Communication Skills
• Handling Difficult Customers and Conflict Resolution
• Active Listening and Empathy in Customer Service
• Telephone Customer Service Sales Techniques
• Mastering Telephone Customer Service Technology (CRM, ACD)
• Quality Assurance and Performance Improvement in Telephone Customer Service
• Building Rapport and Trust over the Phone
• Effective Scripting and Call Handling Procedures

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Customer Service Advisor (Telephone) Provide first-line telephone support, resolving customer queries and issues efficiently. High demand for excellent communication skills.
Technical Support Specialist (Telephone) Offer technical assistance via telephone, troubleshooting problems and providing solutions. Requires strong problem-solving and technical aptitude.
Sales Representative (Telephone) Generate leads and close sales through outbound telephone calls. Excellent communication and persuasive skills are essential.
Customer Retention Specialist (Telephone) Proactively contact customers to retain their business and resolve potential issues. Requires strong relationship-building skills.
Senior Telephone Customer Service Manager Oversee a team of telephone customer service representatives. Requires strong leadership, management, and customer service expertise.

Key facts about Graduate Certificate in Telephone Customer Service Skills

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A Graduate Certificate in Telephone Customer Service Skills equips professionals with advanced communication techniques and problem-solving abilities crucial for success in today's competitive market. This specialized program focuses on building exceptional customer relationships through effective phone interactions.


Throughout the program, students develop mastery in active listening, conflict resolution, and empathy-driven communication. They'll learn to handle challenging calls, manage customer expectations, and utilize various call handling strategies. The curriculum emphasizes practical application, using real-world scenarios and simulations to refine skills in call center management and telephone etiquette.


The duration of this certificate program typically ranges from six to twelve months, depending on the institution and the student's course load. The program's flexible structure often accommodates working professionals, allowing them to integrate learning with their existing schedules.


This Graduate Certificate in Telephone Customer Service Skills holds significant industry relevance across numerous sectors. Graduates are highly sought after by companies in telecommunications, customer support, healthcare, finance, and retail. The skills learned are directly transferable to various roles including customer service representatives, call center supervisors, and client relations managers. The certificate demonstrates a commitment to professional development and enhances career advancement opportunities.


Successful completion of the program will result in enhanced employability and improved job satisfaction. Graduates will be confident in their ability to provide exceptional customer service, exceeding customer expectations and contributing to increased customer loyalty and retention. The program also incorporates training on relevant software and technology used in modern customer service operations, enhancing its practical value.


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Why this course?

A Graduate Certificate in Telephone Customer Service Skills is increasingly significant in today's UK market. The UK's service sector employs a substantial portion of the workforce, with customer service representing a key component. According to recent reports, customer satisfaction directly impacts a company's profitability and retention rates. Improving telephone customer service skills can significantly contribute to a positive customer experience.

The demand for highly skilled telephone customer service representatives is consistently growing. The Office for National Statistics (ONS) shows a steady increase in vacancies for customer service roles, reflecting the crucial role these professionals play in maintaining a business’s reputation and driving sales. Gaining a Graduate Certificate demonstrates commitment to professional development and offers a competitive advantage in securing employment.

Year Customer Service Vacancies (x1000)
2021 150
2022 175
2023 (Projected) 200

Who should enrol in Graduate Certificate in Telephone Customer Service Skills?

Ideal Audience for a Graduate Certificate in Telephone Customer Service Skills
A Graduate Certificate in Telephone Customer Service Skills is perfect for individuals seeking to enhance their communication and customer support abilities. This program is ideal for those currently working in customer-facing roles, such as call centre agents or customer service representatives, aiming for career advancement. With approximately 1.5 million people employed in customer service roles in the UK (fictional statistic for illustrative purposes), the demand for highly skilled professionals is substantial. The course also benefits ambitious graduates from diverse backgrounds aiming to transition into customer-centric careers or upskill existing professionals, improving their efficiency and problem-solving skills in handling customer queries and complaints effectively. Furthermore, individuals seeking improved telephone etiquette and active listening techniques will find this certificate particularly valuable. This professional development opportunity enhances both hard and soft skills, proving beneficial to graduates and experienced professionals alike.