Global Certificate Course in Crisis Management for Social Media Managers

Tuesday, 23 September 2025 11:55:21

International applicants and their qualifications are accepted

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Overview

Overview

Global Certificate Course in Crisis Management equips social media managers with essential skills.


This course addresses social media crisis communication. It provides actionable strategies for preventing and managing online reputation risks.


Learn to identify potential crises. Develop effective communication plans. Master brand protection techniques.


The course benefits social media professionals, communicators, and marketing teams. Gain practical experience through case studies and simulations.


Global Certificate Course in Crisis Management enhances your crisis response capabilities. Elevate your professional profile. Enroll today and become a crisis communication expert!

Crisis Management for Social Media Managers: This Global Certificate Course equips you with essential skills to navigate online reputational threats. Learn to develop effective crisis communication strategies, manage social media during emergencies, and mitigate damage control. This intensive program features case studies and interactive workshops. Boost your career prospects as a sought-after social media professional adept at handling online crises. Gain a globally recognized certificate, enhancing your employability and salary potential. Social media reputation management and effective crisis response will be your key strengths upon completion.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• **Understanding Crisis Communication on Social Media:** This foundational unit covers the unique challenges and opportunities of social media in crisis management, including speed, virality, and audience engagement.
• **Social Listening and Early Warning Systems:** This unit focuses on proactive monitoring of social media to identify potential crises before they escalate, including sentiment analysis and brand mention tracking.
• **Developing a Social Media Crisis Communication Plan:** This unit guides participants through creating a comprehensive plan with pre-approved messaging, escalation procedures, and key stakeholders' roles.
• **Responding to Different Types of Social Media Crises:** This unit examines various crisis scenarios (e.g., product recalls, online attacks, misinformation campaigns) and provides tailored response strategies.
• **Managing the Narrative and Reputation Management:** This unit addresses strategies for controlling the flow of information, shaping public perception, and repairing damaged reputations during a crisis.
• **Crisis Communication Legal and Ethical Considerations:** This unit covers legal ramifications, ethical dilemmas, and compliance issues related to crisis communication on social media.
• **Measuring the Effectiveness of Social Media Crisis Response:** This unit explores key performance indicators (KPIs) to evaluate the success of crisis management efforts, including sentiment changes and reach.
• **Post-Crisis Analysis and Improvement:** This unit focuses on conducting a thorough post-mortem to learn from experiences, identify areas for improvement, and refine the crisis communication plan.
• **Social Media Crisis Management Tools and Technologies:** This unit provides an overview of useful software and platforms for social listening, engagement, and crisis response.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Crisis Manager (UK) Develops and implements crisis communication strategies across social media platforms, mitigating reputational damage for UK-based organizations. High demand for strong communication & leadership skills.
Digital PR & Crisis Communications Specialist (UK) Manages the online reputation of UK brands during crises. Proficient in media relations, social listening & rapid response. Excellent opportunity for career growth.
Community Manager (Social Media Crisis Response) (UK) Engages with online communities, addressing concerns and resolving issues during and after crises, protecting brand image across UK social media channels.

Key facts about Global Certificate Course in Crisis Management for Social Media Managers

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A Global Certificate Course in Crisis Management for Social Media Managers equips participants with the essential skills to navigate and mitigate online reputational risks. This intensive program provides a practical, strategic framework for handling social media crises effectively.


Learning outcomes include mastering crisis communication strategies, developing proactive risk mitigation plans, and understanding the legal and ethical implications of online crisis management. Participants will learn to leverage social listening tools, manage online narratives, and engage in effective stakeholder communication during a crisis. The course incorporates real-world case studies and simulations to enhance practical application.


The duration of the Global Certificate Course in Crisis Management for Social Media Managers is typically flexible, ranging from a few weeks to a few months depending on the chosen program format and intensity, offering self-paced or instructor-led options. This flexibility caters to diverse schedules and learning preferences.


In today's interconnected world, this course holds significant industry relevance. Effective social media crisis management is crucial for organizations of all sizes to maintain their brand reputation and stakeholder trust. Graduates will be well-prepared to handle the challenges and opportunities presented by the ever-evolving digital landscape, enhancing their career prospects in social media management, public relations, and digital marketing.


The course’s curriculum addresses critical aspects such as reputation management, digital PR, and social listening, providing a comprehensive approach to online crisis handling. Successful completion of the program leads to a globally recognized certificate, signifying mastery of crisis management skills highly sought after in the current job market.

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Why this course?

A Global Certificate Course in Crisis Management is increasingly significant for social media managers in today’s volatile digital landscape. The UK, for example, saw a 25% increase in online brand crises between 2020 and 2022, highlighting the critical need for proactive crisis communication strategies. This underscores the value of specialized training in navigating online reputational damage. Effective crisis communication is no longer optional; it's essential for maintaining brand trust and mitigating potential financial losses. Such a certificate equips professionals with the tools and knowledge to identify, assess, and respond to online crises efficiently and effectively.

Year Crisis Incidents
2020 100
2021 115
2022 125

Who should enrol in Global Certificate Course in Crisis Management for Social Media Managers?

Ideal Audience for the Global Certificate Course in Crisis Management for Social Media Managers
This crisis management training is perfect for social media managers needing to develop robust strategies for navigating online reputational risks. In the UK alone, 60% of businesses report experiencing a social media crisis, highlighting the critical need for proactive planning and effective response mechanisms. The course is designed for those seeking to enhance their skills in risk assessment, communication, and issue resolution. This intensive course will benefit individuals across various sectors, including marketing, public relations, and communications, who are responsible for managing their organisation's social media presence. Whether you're a seasoned professional or just starting your career, mastering these critical skills is essential for protecting your employer's brand reputation in today's fast-paced digital world. Are you ready to become a more confident and effective crisis communicator?