Global Certificate Course in CRM Platforms Functionality

Tuesday, 10 February 2026 08:54:09

International applicants and their qualifications are accepted

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Overview

Overview

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Global Certificate Course in CRM Platforms Functionality equips professionals with in-depth knowledge of CRM systems.


This course covers Salesforce, Microsoft Dynamics 365, and other leading CRM platforms.


Learn about data management, customer relationship management strategies, and CRM platform implementation.


Designed for sales professionals, marketing managers, and customer service representatives seeking to optimize CRM usage.


Gain practical skills in CRM functionalities, improving efficiency and boosting customer engagement.


Master CRM platform integrations and reporting techniques.


Earn a globally recognized certificate demonstrating your CRM expertise.


The Global Certificate Course in CRM Platforms Functionality is your key to success.


Enroll today and unlock your CRM potential!

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Global Certificate Course in CRM Platforms Functionality provides comprehensive training in leading CRM systems like Salesforce and Microsoft Dynamics 365. This online course equips you with practical skills in data management, sales automation, and customer relationship building. Master CRM software functionality and boost your career prospects in sales, marketing, or customer service. Gain a globally recognized certificate, enhancing your resume and opening doors to exciting opportunities. Our unique, project-based learning approach ensures real-world application and expert mentorship. Become a CRM expert today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Platform Fundamentals: Introduction to CRM concepts, benefits, and types.
• CRM Software Implementation and Deployment: Project management, data migration, and user training for successful CRM rollout.
• CRM Data Management and Analytics: Data cleansing, reporting, dashboards, and using analytics for business intelligence in CRM.
• Salesforce Administration (or other relevant platform): Configuration, customization, security, and user management within a specific CRM platform (e.g., Salesforce).
• CRM Sales Automation: Lead management, opportunity tracking, sales forecasting, and pipeline management within the CRM system.
• CRM Marketing Automation: Marketing campaign management, lead nurturing, email marketing integration, and marketing analytics within the CRM system.
• CRM Customer Service and Support: Case management, ticketing systems, knowledge base integration, and customer support optimization within the CRM platform.
• CRM Integration with other Business Systems: Connecting CRM with ERP, marketing automation, and other enterprise systems.
• CRM Best Practices and Optimization: Strategies for maximizing CRM ROI, ensuring data accuracy, and optimizing user adoption.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Global Certificate Course in CRM Platforms Functionality: UK Job Market Insights

Career Role (Primary Keyword: CRM; Secondary Keyword: Analyst) Description
CRM Analyst Analyze CRM data, optimize processes, and enhance customer relationships. High demand in diverse sectors.
Career Role (Primary Keyword: CRM; Secondary Keyword: Administrator) Description
CRM Administrator Manage and maintain CRM systems, ensuring data accuracy and efficient user access. Essential for smooth CRM operation.
Career Role (Primary Keyword: CRM; Secondary Keyword: Consultant) Description
CRM Consultant Advise clients on CRM strategy, implementation, and optimization. High earning potential with extensive experience.

Key facts about Global Certificate Course in CRM Platforms Functionality

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A Global Certificate Course in CRM Platforms Functionality provides comprehensive training on the practical application of Customer Relationship Management (CRM) systems. Participants will gain a deep understanding of CRM software features and best practices, enhancing their professional skills in sales, marketing, and customer service.


Learning outcomes typically include proficiency in CRM data management, lead generation and nurturing, sales process automation, customer service support, and reporting and analytics. Graduates will be capable of configuring, customizing, and effectively utilizing CRM platforms to optimize business processes. This includes experience with various CRM functionalities, such as contact management, opportunity tracking, and campaign management.


The course duration varies depending on the institution and the depth of coverage, ranging from a few weeks to several months. Some programs offer flexible online learning options, while others may involve intensive classroom sessions. The curriculum is designed to align with industry standards and best practices, ensuring immediate applicability in the workplace.


This Global Certificate Course in CRM Platforms Functionality is highly relevant across various industries, including but not limited to sales, marketing, customer support, and business analytics. The skills gained are in high demand, offering graduates a competitive advantage in the job market. Proficiency in CRM software is a valuable asset for professionals seeking to enhance their career prospects and contribute significantly to organizational success. This certification demonstrates competency in critical CRM functionalities and strengthens your profile for roles such as CRM analyst, sales operations manager, and marketing automation specialist.


The program often includes hands-on projects and real-world case studies, solidifying practical skills. Students receive a globally recognized certificate upon successful completion, demonstrating their expertise in CRM platform functionality and enhancing their employability.

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Why this course?

A Global Certificate Course in CRM Platforms Functionality is increasingly significant in today's competitive UK market. Businesses are heavily investing in CRM systems to enhance customer relationships and streamline operations. According to a recent study, 70% of UK businesses utilize CRM software, with a projected increase to 80% within the next two years. This surge in adoption underscores the urgent need for skilled professionals proficient in CRM platform functionalities. The course equips learners with in-demand skills, including data management, sales automation, and customer service optimization, directly addressing current industry needs. This practical, hands-on training allows participants to master various CRM platforms, enhancing their employability and career progression. Understanding CRM analytics is also vital. The certificate offers expertise in data analysis, performance monitoring, and reporting, enabling graduates to contribute significantly to business decision-making processes.

CRM Platform UK Market Share (%)
Salesforce 35
Microsoft Dynamics 365 25
HubSpot 15
Other 25

Who should enrol in Global Certificate Course in CRM Platforms Functionality?

Ideal Audience for the Global Certificate Course in CRM Platforms Functionality
This comprehensive course is perfect for professionals seeking to enhance their CRM platform expertise and boost their career prospects. In the UK alone, over 70% of businesses utilize CRM systems, highlighting the significant demand for skilled CRM professionals (Source: [Insert UK Statistic Source Here]).
Target Profile: Individuals with a background in sales, marketing, customer service, or business administration will find this CRM training invaluable. Those seeking to master CRM software, improve customer relationship management skills, and gain a global perspective on CRM applications will benefit greatly. Existing CRM users looking to expand their technical knowledge of various platforms are also ideal candidates.
Specific Roles: Sales representatives, marketing managers, customer service agents, business analysts, project managers, and data analysts are just some of the roles that would benefit from this course. Developing proficiency in CRM platform functionality is crucial for effective data analysis and reporting and allows for seamless collaboration.
Career Aspirations: Aspiring to progress to senior roles involving CRM strategy and implementation, or seeking to transition into a CRM-focused career path? This course equips you with the skills to achieve your goals. With the increasing reliance on data-driven decision making, expertise in CRM platforms provides a significant competitive edge.