Global Certificate Course in CRM Listening

Tuesday, 16 September 2025 00:45:22

International applicants and their qualifications are accepted

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Overview

Overview

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Global Certificate Course in CRM Listening equips professionals with crucial skills in customer relationship management. This course focuses on active listening techniques.


Learn to analyze customer feedback. Improve customer service and sales performance. Understand the importance of CRM data analysis.


Designed for customer service agents, sales representatives, and managers, this CRM listening course helps improve customer satisfaction. Develop empathy and build stronger relationships.


Gain a global perspective on best practices in CRM listening. Enhance communication skills and resolve conflicts effectively.


Enroll today and transform your approach to customer interactions. Explore the course details now and unlock your potential.

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Global Certificate Course in CRM Listening empowers you with cutting-edge skills in customer relationship management (CRM) through active listening techniques. This intensive program enhances your communication and customer service abilities, boosting your career prospects in sales, marketing, and support. Learn to analyze customer data and feedback effectively, transforming raw information into actionable insights. Gain a competitive edge through practical case studies and real-world scenarios. Our unique approach to CRM listening provides a globally recognized certificate, opening doors to exciting career opportunities. Unlock your potential and become a master of CRM listening today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Listening Fundamentals: Introduction to CRM and its role in customer relationship management, understanding the importance of active listening in CRM.
• Active Listening Techniques for CRM: Mastering effective listening skills, including verbal and nonverbal cues, empathy, and paraphrasing in customer interactions.
• CRM Data Analysis & Interpretation: Analyzing customer data gathered through CRM systems to understand customer needs and preferences; using data for improved CRM listening strategies.
• Handling Difficult Conversations in CRM: Conflict resolution and de-escalation techniques for challenging customer interactions within a CRM framework.
• CRM Listening for Customer Retention: Using gathered information to proactively address customer concerns and improve retention rates; identifying at-risk customers through CRM listening.
• Utilizing CRM Technology for Effective Listening: Understanding and leveraging CRM software features for improved listening, data recording, and analysis.
• Measuring the Effectiveness of CRM Listening: Key performance indicators (KPIs) for evaluating the success of CRM listening strategies and initiatives.
• Ethical Considerations in CRM Listening: Privacy concerns, data security, and responsible use of customer information gathered through CRM listening.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

CRM Listening Career Roles (UK) Description
CRM Listening Analyst Analyze customer interactions to identify trends and improve CRM strategies. High demand for data analysis skills.
Customer Relationship Manager (CRM) Manage customer relationships, leveraging CRM listening data to personalize interactions and improve customer satisfaction. Strong communication and CRM software expertise required.
CRM Consultant (Listening Focus) Advise businesses on implementing and optimizing CRM systems with a specific focus on utilizing listening data for improved insights and decision-making. Project management skills essential.
Social Media CRM Listening Specialist Monitor social media channels for customer feedback and insights. Translate data into actionable strategies for improved customer engagement. Social media expertise and CRM knowledge crucial.

Key facts about Global Certificate Course in CRM Listening

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A Global Certificate Course in CRM Listening equips participants with the skills to effectively leverage customer data for improved business outcomes. This intensive program focuses on practical application, transforming raw data into actionable insights for enhanced customer relationship management.


Upon completion of the course, participants will be proficient in using CRM listening tools, analyzing customer feedback, and identifying key trends. They'll also understand the importance of sentiment analysis and social listening in shaping effective CRM strategies. This includes developing and implementing improved customer service processes based on collected data, improving customer retention, and identifying upselling and cross-selling opportunities.


The course duration is typically flexible, ranging from a few weeks to several months, depending on the chosen learning pathway and intensity. Self-paced options and instructor-led classes are often available, catering to various learning styles and schedules. This flexibility makes the Global Certificate Course in CRM Listening accessible to a broad range of professionals.


The skills gained from this Global Certificate Course in CRM Listening are highly relevant across diverse industries, including retail, finance, healthcare, and technology. Businesses of all sizes increasingly rely on data-driven decision-making, making CRM listening expertise a crucial asset for professionals aiming to advance their careers in customer relationship management and data analytics. Graduates are well-prepared for roles involving customer insights, market research, and strategic planning.


Successful completion of the program leads to a globally recognized certificate, demonstrating a commitment to excellence in the field of CRM and customer experience management. This credential enhances professional credibility and increases job prospects in a competitive market.

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Why this course?

Global Certificate Course in CRM Listening is increasingly significant in today’s UK market, reflecting the growing need for businesses to understand customer needs and improve customer relationship management (CRM) strategies. A recent study revealed that 70% of UK businesses prioritize customer experience, and effective CRM Listening is crucial to achieving this. Poor customer service leads to significant losses; a separate report indicated that 60% of consumers are likely to switch brands after a single bad experience.

Metric Percentage
Businesses Prioritizing Customer Experience 70%
Consumers Likely to Switch Brands After Bad Experience 60%

This Global Certificate Course in CRM Listening empowers professionals to harness the power of customer feedback, improving brand loyalty and driving business growth. By understanding sentiment analysis and utilizing CRM data effectively, graduates gain a competitive edge in the dynamic UK market.

Who should enrol in Global Certificate Course in CRM Listening?

Ideal Audience for Global Certificate Course in CRM Listening Description UK Relevance
Marketing Professionals Gain insights into customer sentiment and improve marketing strategies using CRM listening techniques. Develop skills in social media monitoring and data analysis. Over 80% of UK businesses use social media, making CRM listening crucial for market understanding.
Customer Service Representatives Enhance customer service skills by proactively identifying and addressing customer issues via CRM listening tools. Master the art of listening and response management for improved customer satisfaction. UK customer service is under increasing scrutiny; CRM listening provides a proactive approach to issue resolution.
Sales Professionals Leverage CRM listening to understand sales opportunities and improve lead qualification. Identify customer needs and tailor sales approaches effectively using data-driven insights. Stronger sales performance is directly linked to understanding customer needs; CRM listening provides this crucial advantage.
Business Analysts Utilize CRM listening data to improve business processes and make data-informed decisions. Understand customer behavior and trends for strategic business planning. Data-driven decision-making is essential in today's competitive market; CRM listening provides valuable data insights.