Executive Certificate in Social Media CRM

Sunday, 21 September 2025 23:10:19

International applicants and their qualifications are accepted

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Overview

Overview

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Executive Certificate in Social Media CRM: Master the art of building lasting customer relationships using social media.


This program equips executives and marketing professionals with strategic social media CRM skills. Learn to leverage platforms like Facebook, Twitter, and Instagram to enhance customer engagement.


Develop data-driven strategies for social listening, sentiment analysis, and community management. Gain expertise in social media analytics and reporting to measure ROI. This Executive Certificate in Social Media CRM focuses on practical application.


Elevate your leadership in the digital age. Transform your social media presence into a powerful customer relationship engine. Explore the program details today!

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Executive Certificate in Social Media CRM: Master the art of building lasting customer relationships through impactful social media strategies. This intensive program equips you with practical skills in social listening, engagement, and community management, boosting your career prospects in digital marketing. Learn to leverage social media analytics for data-driven decision-making and optimize your CRM system. Gain a competitive edge with our unique hands-on projects and industry expert mentorship. Enhance your leadership skills and become a sought-after social media CRM specialist. Transform your career with this Executive Certificate in Social Media CRM.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social Media CRM Strategy & Planning
• Social Listening & Brand Monitoring (using tools like Brandwatch & Talkwalker)
• Customer Segmentation & Targeting on Social Media
• Content Creation & Social Media Marketing for CRM
• Engagement & Community Management Best Practices
• Social Media Analytics & Reporting (measuring ROI)
• Integrating Social Media with Existing CRM Systems
• Social Media Customer Service & Support
• Crisis Communication & Reputation Management on Social Media
• Legal & Ethical Considerations in Social Media CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Manager (UK) Develop and execute social media strategies, manage content calendars, engage with audiences, and analyze campaign performance. High demand for strong CRM skills.
Digital Marketing Specialist (CRM Focused) Implement CRM strategies across digital marketing channels, leveraging social media data for improved customer segmentation and targeted campaigns. Strong Social Media CRM expertise essential.
Community Manager (Social Media & CRM) Build and nurture online communities, leveraging social media platforms and CRM systems to enhance customer relationships and drive engagement. Excellent communication and CRM software skills needed.

Key facts about Executive Certificate in Social Media CRM

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An Executive Certificate in Social Media CRM equips professionals with the skills to manage and leverage social media platforms for enhanced customer relationship management. This intensive program focuses on practical application, moving beyond theory to deliver real-world competence.


Learning outcomes include mastering social listening techniques, developing effective social media strategies, implementing CRM best practices within a social media context, and analyzing data for improved customer engagement. Participants will gain proficiency in using various social media analytics tools and understand the legal and ethical considerations of social media CRM.


The program's duration is typically tailored to the participant's needs, ranging from a few weeks to several months, with flexible online or in-person options available. This allows professionals to integrate their learning seamlessly into busy schedules while maximizing the impact of their investment.


In today's digital landscape, effective Social Media CRM is crucial for businesses of all sizes. This certificate demonstrates a commitment to cutting-edge customer service and strategic digital marketing, making graduates highly sought after in various industries, including marketing, sales, and customer service. It enhances job prospects and provides a competitive edge in a rapidly evolving market.


Graduates will be adept at utilizing social media for customer support, lead generation, brand building, and overall relationship nurturing. The program covers key aspects of social media management software, customer segmentation, campaign management, and performance measurement, all crucial for digital marketing success and customer relationship management.


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Why this course?

An Executive Certificate in Social Media CRM is increasingly significant in today's UK market. Businesses are recognizing the crucial role of social media in customer relationship management, driving sales and brand loyalty. A recent study revealed that 78% of UK consumers use social media to interact with brands, highlighting the importance of effective social media CRM strategies. This demand for skilled professionals is driving the growth of social media CRM training programs.

Social Media Platform UK User Penetration (%)
Facebook 75
Instagram 45
Twitter 30

The certificate equips professionals with the knowledge and skills to leverage social media platforms effectively for CRM, including customer service, lead generation, and market research. Mastering tools and analytics for social media CRM is key to success, and the certificate provides valuable training in this area. This specialized training enhances career prospects and positions individuals to capitalize on this growing market need. In a competitive job market, an Executive Certificate in Social Media CRM offers a significant advantage.

Who should enrol in Executive Certificate in Social Media CRM?

Ideal Audience for Our Executive Certificate in Social Media CRM
Are you a marketing professional seeking to elevate your skills in social media customer relationship management (CRM)? This program is designed for ambitious individuals keen to master social listening, engagement, and lead generation strategies. With over 70% of UK adults now using social media (source needed), the effective use of social media platforms for customer communication is no longer optional, but vital for success.
Our certificate specifically targets:
• Marketing Managers & Directors seeking to improve ROI on social media efforts.
• Business Owners looking to build stronger customer relationships and enhance brand loyalty using social media.
• CRM Specialists wanting to expand their skill set into social media integration.
• Entrepreneurs using social media for lead generation and sales.
This executive certificate empowers you with the strategic insight and practical tools to integrate social media into your CRM strategy, driving customer engagement and ultimately, business growth. Improve your social media marketing, streamline customer interactions, and increase your return on investment.