Customer

Monday, 09 February 2026 14:56:31

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer relationship management (CRM) is crucial for business success.


Customer service and customer satisfaction are paramount. This overview explains how effective CRM strategies build strong customer loyalty.


Learn key techniques for sales, marketing, and support interactions. Understand the importance of data analysis and personalization in building lasting relationships.


Improve your team's performance with best practices and practical tools.


Ready to transform your customer interactions? Explore our comprehensive CRM resources today!

```html

Customer Relationship Management (CRM) mastery awaits! This intensive Customer service course transforms you into a CRM expert. Gain practical skills in sales, marketing, and communication, boosting your career prospects significantly. Learn advanced techniques like data analytics and social media engagement. Our unique blend of online learning and hands-on projects ensures you're job-ready. Become a valued asset in any organization with enhanced Customer interaction and loyalty strategies. Elevate your career today!

```

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Profile (including demographics, purchase history, and preferences)
• Customer Segmentation (grouping customers based on shared characteristics for targeted marketing)
• Customer Journey Mapping (visualizing the customer's experience with your product/service)
• Customer Satisfaction (measuring customer happiness and identifying areas for improvement)
• Customer Retention Strategies (techniques to keep customers engaged and loyal)
• Customer Relationship Management (CRM) Systems (tools for managing interactions with customers)
• Customer Support Channels (various ways customers can contact you for assistance)
• Customer Feedback Mechanisms (surveys, reviews, and other methods for gathering input)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Primary Keyword: Software, Secondary Keyword: Developer) Description
Software Developer (Java) High demand for experienced Java developers in London and other major UK cities. Excellent salary prospects.
Software Engineer (Python) Growing demand for Python skills across various sectors, offering competitive salaries and diverse opportunities.
Data Scientist (Analyst) Data analysis skills are highly sought after, driving strong salary growth and career advancement potential.
Cybersecurity Analyst (Engineer) Significant increase in demand for cybersecurity professionals, leading to lucrative salaries and job security.
Web Developer (Frontend) Continued high demand for skilled frontend web developers, with opportunities for both freelance and full-time roles.

Key facts about Customer

```html

This Customer Success program equips participants with practical skills to manage and nurture client relationships, ultimately driving customer retention and growth. Key learning outcomes include mastering communication strategies, conflict resolution techniques, and effective account management.


The program's duration is eight weeks, encompassing both online and in-person modules to provide a blended learning experience. This flexible format accommodates various schedules while maintaining a high level of engagement and interaction with experienced instructors and peers. We focus on real-world case studies and simulations to strengthen application skills and business acumen.


The program's curriculum is meticulously designed with current industry trends in mind. Students learn to leverage CRM software and data analytics for improved customer insights, aligning with the demands of today's competitive marketplace. The program benefits professionals in diverse sectors including SaaS, technology, and financial services. Graduates develop transferable skills, enhancing their value to any organization focused on optimizing customer experience and lifetime value.


Participants will gain proficiency in identifying and addressing customer needs, leading to improved satisfaction scores and loyalty. The program uses a practical approach, enabling students to immediately implement learned techniques in their workplace. This leads to demonstrable improvements in customer retention, revenue generation, and overall organizational efficiency. This training will boost your career prospects and enhance your potential as a key player in customer relations.


```

Why this course?

Customer centricity is paramount in today's UK market. Businesses are increasingly recognizing the power of understanding and catering to individual customer needs. A recent study revealed that 70% of UK consumers are more likely to purchase from businesses that personalize their experiences. This shift highlights the growing importance of effective customer relationship management (CRM) strategies. Data from the Office for National Statistics indicates that e-commerce continues to boom, demanding robust online customer service capabilities.

Metric Percentage
Personalized Experiences 70%
Online Purchases 55%
Loyalty Programs 40%

Who should enrol in Customer?

Ideal Customer Profile Description UK Statistics (Illustrative)
Aspiring Data Analysts Professionals seeking to enhance their skills in data analysis and visualization, potentially transitioning careers or upskilling within their current roles. They are curious, tech-savvy, and driven by results. Our program provides effective data analysis training. Over 1 million people in the UK work in data-related roles (Source: *Illustrative statistic - replace with actual source*)
Business Professionals Individuals working in various sectors who need to interpret data to inform business decisions. They value practical, applied learning and are seeking to improve their decision-making capabilities through effective data analysis methods. A significant portion of UK businesses are actively seeking data-literate employees (Source: *Illustrative statistic - replace with actual source*)
University Students Students looking to gain a head start in the competitive job market by developing in-demand data analysis skills. They are eager to learn new technologies and methodologies. Data science and analytics are rapidly growing fields within UK universities (Source: *Illustrative statistic - replace with actual source*)