Certified Specialist Programme in Social Media Advertising for Customer Relations

Friday, 27 February 2026 09:48:25

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Social Media Advertising for Customer Relations equips you with the skills to manage and excel in social media marketing for customer relationship management (CRM).


This programme focuses on effective social media strategies for building brand loyalty and enhancing customer engagement. You’ll learn best practices in social media advertising campaigns and how to leverage social listening tools for proactive customer service.


Designed for marketing professionals, entrepreneurs, and anyone seeking to master social media advertising, this intensive programme guarantees a significant return on investment. Improve your customer relations through effective social media.


Enroll today and transform your approach to customer engagement! Explore the full curriculum and register now.

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Certified Specialist Programme in Social Media Advertising for Customer Relations elevates your career. This intensive program provides practical skills in managing social media campaigns for enhanced customer engagement and retention. Master advanced techniques in social media marketing and advertising, including campaign optimization and analytics. Gain a competitive edge in the digital marketing field, unlocking lucrative career prospects in customer relationship management and social media management. Our unique curriculum blends theory with real-world case studies and expert instruction, ensuring you're job-ready. Boost your earning potential and transform your career with this in-demand certification.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social Media Advertising Fundamentals for Customer Relations
• Customer Relationship Management (CRM) Integration with Social Media
• Social Listening and Sentiment Analysis for Improved Customer Service
• Social Media Crisis Management and Reputation Repair
• Creating Engaging Content for Customer Interaction
• Paid Social Media Advertising Strategies for Customer Acquisition & Retention
• Measuring Social Media ROI for Customer Relations
• Data Analytics and Reporting for Social Media Customer Service
• Legal and Ethical Considerations in Social Media Customer Relations
• Best Practices in Social Media Customer Service across Platforms

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Social Media Advertising Specialist Develops and implements social media advertising strategies to enhance customer relationships. Manages campaigns across various platforms. Expertise in customer relationship management (CRM) crucial.
Social Media Marketing Manager (Customer Focus) Oversees all social media marketing activities, with a strong emphasis on customer engagement and retention. Leads team efforts in building brand loyalty and addressing customer concerns.
Community Manager (Social Media & Customer Service) Builds and moderates online communities, handling customer queries and feedback. Focuses on proactive customer relations and issue resolution across social media channels.
Digital Marketing Executive (Social Media & CRM) Executes digital marketing strategies, specifically focusing on social media advertising and its integration with CRM systems. Analyzes campaign performance and optimizes for better customer engagement.

Key facts about Certified Specialist Programme in Social Media Advertising for Customer Relations

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The Certified Specialist Programme in Social Media Advertising for Customer Relations equips participants with the skills to manage and optimize social media campaigns for enhanced customer engagement and brand loyalty. This intensive program focuses on practical application, allowing participants to immediately leverage learned techniques within their professional roles.


Learning outcomes include mastering social media advertising platforms, developing effective customer relationship strategies through social media, and analyzing campaign performance using key metrics. Participants will learn to craft compelling content, target the right audience, and measure return on investment (ROI) for their social media advertising efforts. Crucially, the programme covers best practices in customer service, conflict resolution, and community management within the social media landscape.


The programme duration is typically [Insert Duration Here], delivered through a blend of online modules, interactive workshops, and practical case studies. The flexible format accommodates busy professionals while ensuring comprehensive coverage of all essential topics. This structured approach to learning ensures that participants gain a strong foundational understanding of social media advertising strategies and best practices, directly applicable to their workplaces.


In today's digital age, effective social media advertising and customer relations are paramount for business success. This Certified Specialist Programme directly addresses this crucial need, providing highly sought-after skills highly valued across diverse industries, including marketing, customer service, and public relations. Graduates gain a competitive edge by demonstrating a comprehensive understanding of social media advertising and its vital role in building strong customer relationships. This certification signifies a commitment to professional excellence in this rapidly evolving field.


The programme integrates various digital marketing tools and techniques, providing graduates with a thorough understanding of social media analytics and reporting. The curriculum incorporates current industry trends and best practices ensuring graduates are prepared for immediate application in their roles. Successful completion leads to a valuable industry-recognized certification, boosting career prospects and professional credibility.

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Why this course?

A Certified Specialist Programme in Social Media Advertising is increasingly significant for enhancing customer relations in today’s UK market. With over 80% of UK adults using social media, according to Ofcom (2023), effective social media advertising is crucial for businesses of all sizes. This program equips professionals with the skills to leverage platforms like Facebook, Instagram, and Twitter to build brand loyalty and foster meaningful customer interactions. The ability to analyze campaign performance, understand consumer behaviour, and implement targeted advertising strategies is paramount.

The program addresses the growing need for data-driven decision-making in social media marketing. A recent study by Statista (2023) shows that UK businesses are increasingly investing in social media analytics to better understand their audience and optimize campaigns. This Certified Specialist Programme directly addresses this trend, providing learners with the practical knowledge and skills necessary for success. Proficiency in social listening and community management, key components of the program, allows for proactive customer relationship management, addressing concerns promptly and effectively.

Platform UK Users (Millions)
Facebook 40
Instagram 35
Twitter 15

Who should enrol in Certified Specialist Programme in Social Media Advertising for Customer Relations?

Ideal Candidate Profile Key Skills & Experience
Our Certified Specialist Programme in Social Media Advertising for Customer Relations is perfect for marketing professionals, customer service agents, and business owners in the UK seeking to elevate their social media marketing skills and improve customer engagement. With over 80% of UK businesses using social media for customer relations (source needed), mastering these skills is crucial for success. Experience in customer service, basic social media marketing knowledge, and a passion for building strong customer relationships are beneficial. Familiarity with social media analytics and customer relationship management (CRM) software is a plus. Strong communication and problem-solving skills are essential for success in this programme.
This programme is also ideal for individuals looking to transition into a social media marketing role or enhance their existing skillset. Whether you're managing a small business's social media presence or working within a larger marketing team, you'll benefit from the practical training and industry-recognized certification. The programme will cover essential social media advertising strategies, customer relationship management techniques, campaign management, and social listening. You'll gain practical experience in creating effective social media advertising campaigns targeted at different customer segments.