Certified Specialist Programme in Social Listening for Customer Service

Tuesday, 24 February 2026 12:34:59

International applicants and their qualifications are accepted

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Overview

Overview

Social Listening for Customer Service is crucial in today's digital age. This Certified Specialist Programme equips customer service professionals with essential skills in analyzing online conversations.


Learn to harness the power of social media monitoring, sentiment analysis, and brand reputation management. Understand how to effectively use social listening tools and techniques. This Certified Specialist Programme is ideal for customer service representatives, managers, and anyone seeking to improve their customer service through social listening.


Gain valuable insights to resolve issues proactively, enhance customer experience, and boost brand loyalty. Master social listening strategies for effective crisis communication. Become a certified social listening expert. Explore the programme today!

Social Listening for Customer Service is a certified specialist programme transforming your career. Master advanced techniques in social media monitoring, sentiment analysis, and brand reputation management. This intensive course equips you with practical skills in data analysis and actionable insights for improved customer service. Gain a competitive edge, enhancing your career prospects in customer experience management. Our unique curriculum integrates real-world case studies and industry best practices to boost your employability and elevate your professional impact. Become a certified expert in social listening today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Social Listening for Customer Service
• Identifying and Prioritizing Social Media Channels for Customer Feedback (Brand Mentions, Sentiment Analysis)
• Social Listening Tools and Technologies (Data Collection, Analytics Dashboards)
• Analyzing Social Data for Customer Sentiment and Trends (Qualitative & Quantitative analysis)
• Developing and Implementing a Social Listening Strategy
• Responding to Customer Feedback and Managing Online Reputation
• Measuring the ROI of Social Listening Initiatives (KPI's, Reporting)
• Crisis Communication and Management on Social Media
• Advanced Techniques in Social Listening (Predictive Analytics, AI applications)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Specialist Programme in Social Listening for Customer Service: UK Job Market Outlook

Career Role Description
Social Media Analyst (Customer Service) Analyze social media conversations to identify customer issues and improve service. High demand for candidates with social listening and data analysis skills.
Customer Service Manager (Social Media Focus) Oversee the customer service strategy across all social media platforms, utilizing social listening insights to optimize performance. Requires strategic thinking and strong leadership skills.
Digital Customer Experience Specialist Responsible for improving the overall customer experience across all digital touchpoints, leveraging social listening for feedback and improvement. Needs strong understanding of customer journey mapping.
Social Listening Specialist Focuses exclusively on social listening, providing actionable insights to different departments, including customer service, marketing, and product development. Requires advanced analytical and communication skills.

Key facts about Certified Specialist Programme in Social Listening for Customer Service

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The Certified Specialist Programme in Social Listening for Customer Service equips professionals with the skills to effectively leverage social media data for enhanced customer service. This intensive program focuses on practical application and strategic thinking, transforming participants into social listening experts.


Learning outcomes include mastering social listening tools, analyzing sentiment and trends within online conversations, and developing proactive strategies to address customer concerns. Participants will also learn how to measure the impact of their social listening efforts and report key findings to stakeholders. This includes understanding the nuances of brand reputation management and crisis communication using social media intelligence.


The programme duration is typically [Insert Duration Here], delivered through a blended learning approach combining online modules with interactive workshops. This flexible format caters to busy professionals seeking to upskill quickly and efficiently. Participants benefit from real-world case studies and hands-on exercises.


In today's digital landscape, effective social listening is paramount for customer service excellence. This Certified Specialist Programme in Social Listening for Customer Service is highly relevant across various industries, including retail, finance, technology, and hospitality. Graduates are equipped to improve customer satisfaction, build stronger brand loyalty, and gain a significant competitive advantage through data-driven decision-making. The program addresses customer experience (CX) and provides valuable skills for social media management and online reputation management.


Upon successful completion, participants receive a globally recognized certification, demonstrating their expertise in social listening for customer service. This credential significantly enhances career prospects and professional credibility. The curriculum includes best practices for sentiment analysis, competitive intelligence and consumer insights.

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Why this course?

Certified Specialist Programme in Social Listening for Customer Service is increasingly significant in today's UK market. The rapid growth of social media and online reviews necessitates proactive customer service strategies. A recent study shows 70% of UK consumers use social media to contact businesses, highlighting the importance of efficient social listening.

This social listening certification equips professionals with the skills to monitor brand mentions, analyze sentiment, and address customer issues effectively. The ability to proactively manage online reputation is critical. According to a separate report, businesses in the UK who actively engage in social listening experience a 20% increase in customer satisfaction. This demonstrates the clear return on investment for such a programme. The need for individuals trained in social media listening techniques is growing rapidly, making this certification a valuable asset in the competitive UK job market.

Skill Importance
Sentiment Analysis High
Real-time Monitoring High
Crisis Management High

Who should enrol in Certified Specialist Programme in Social Listening for Customer Service?

Ideal Audience for the Certified Specialist Programme in Social Listening for Customer Service Description
Customer Service Managers Seeking to improve their team's efficiency and customer satisfaction by leveraging social listening for proactive issue resolution and enhanced brand reputation management. With UK businesses spending an estimated £X billion annually on customer service (insert statistic if available), this programme offers a substantial ROI.
Social Media Managers Aiming to deepen their understanding of social listening techniques and integrate them into comprehensive social media strategies. Gain insights to elevate brand awareness and manage online reputation.
Market Research Analysts Interested in expanding their skillset and using social listening to gather real-time customer feedback for more data-driven decision making. Unlock valuable consumer insights that improve product development and marketing campaigns.
Brand Managers Wanting to enhance brand perception and manage online crises effectively using social media monitoring and sentiment analysis for proactive crisis communication. Effectively track brand mentions, identify potential issues, and protect brand equity.