Certified Specialist Programme in Social CRM

Saturday, 28 February 2026 04:34:15

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Social CRM equips professionals with the skills to master social customer relationship management.


This intensive program covers social listening, social media marketing, and engagement strategies. Learn to leverage social data for improved customer service and sales.


Designed for marketing, sales, and customer service professionals, the Certified Specialist Programme in Social CRM enhances your career prospects. Gain practical, industry-relevant skills in social CRM.


Boost your career and become a social CRM expert. Explore the curriculum and register today!

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Certified Specialist Programme in Social CRM empowers you to master the art of building thriving customer relationships using social media. This comprehensive program provides hands-on training in social listening, engagement, and analytics. Gain in-demand skills in social media marketing and customer service, boosting your career prospects in digital marketing or customer relationship management. Our unique curriculum, including case studies and real-world projects, ensures you're job-ready. Become a certified Social CRM specialist and unlock exciting career opportunities. Elevate your skillset and transform your career today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Social CRM Strategy & Planning
• Social Listening & Analytics (including sentiment analysis and brand monitoring)
• Social Media Marketing & Engagement (covering content strategy, community management, and influencer marketing)
• Customer Service & Support via Social Channels (addressing crisis management and reputation management)
• Social CRM Technology & Tools (exploring various platforms and their functionalities)
• Data Privacy & Compliance in Social CRM (covering GDPR, CCPA, etc.)
• Measuring ROI and Reporting in Social CRM
• Integrating Social CRM with other systems (e.g., CRM, marketing automation)
• Advanced Social CRM Techniques (covering AI & Machine Learning applications)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Social CRM Specialist) Description
Social Media Manager (Certified) Develops and executes social media strategies, monitors brand mentions, and manages community engagement for improved customer relationships. A Certified Specialist ensures advanced expertise.
Community Manager (Certified) Builds and nurtures online communities, fostering interactions and resolving customer issues, leveraging CRM tools for efficient management. Certification signifies advanced CRM skills.
Social CRM Analyst (Certified) Analyzes social media data to identify trends, measure campaign effectiveness, and provide insights to improve customer experience and business strategy. Certification denotes mastery of analytical techniques.
Customer Success Manager (Social CRM Focus) (Certified) Drives customer satisfaction and retention by leveraging social CRM tools to provide personalized support and anticipate customer needs. Certification highlights expertise in customer-centric strategies.

Key facts about Certified Specialist Programme in Social CRM

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The Certified Specialist Programme in Social CRM equips professionals with the skills to leverage social media for enhanced customer relationship management. You'll master strategies for building brand loyalty, boosting customer engagement, and driving sales through effective social media interactions.


Learning outcomes include developing a comprehensive understanding of social CRM strategies, mastering social listening techniques, and implementing effective social media marketing campaigns. Participants learn to analyze social data for actionable insights, improving customer service and managing online reputation effectively. This program also emphasizes the ethical considerations and legal compliance within social media marketing.


The programme duration typically spans several weeks or months, depending on the specific institution offering the certification. The learning often involves a mix of online modules, practical exercises, and potentially case studies to ensure a comprehensive learning experience. Flexibility is often built in to accommodate busy professional schedules.


In today's digitally driven world, the Certified Specialist Programme in Social CRM holds significant industry relevance. Businesses across all sectors are increasingly reliant on social media for customer acquisition, engagement, and retention. Graduates are well-prepared for roles like Social Media Manager, Community Manager, and Customer Success Manager, possessing a high demand in today's job market. This certification demonstrates a proven competency in social media strategy and customer relationship management techniques.


Successful completion of the programme leads to a valuable certification, enhancing career prospects and demonstrating a commitment to professional development in the dynamic field of social media marketing and customer relationship management (CRM) software integration. The certification validates expertise in social CRM best practices, data analytics, and customer-centric strategies.

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Why this course?

The Certified Specialist Programme in Social CRM is increasingly significant in today's UK market. With social media playing a pivotal role in customer interactions, businesses are actively seeking professionals proficient in leveraging these platforms for enhanced customer relationship management (CRM). According to a recent survey, 75% of UK businesses now use social media for customer service, demonstrating a growing demand for skilled Social CRM professionals. This translates into a substantial career opportunity, making the Social CRM certification highly valuable.

This specialized programme equips individuals with the knowledge and skills to implement and manage effective Social CRM strategies, aligning with current industry best practices. Successful completion enhances career prospects by demonstrating a high level of competency in a rapidly evolving field. Furthermore, understanding sentiment analysis, social listening, and community management are all crucial skills covered, making graduates highly sought after by companies across various sectors.

Social Media Platform UK Business Usage (%)
Facebook 85
Twitter 60
Instagram 55

Who should enrol in Certified Specialist Programme in Social CRM?

Ideal Audience for a Certified Specialist Programme in Social CRM UK Relevance
Marketing professionals seeking to enhance their customer relationship management (CRM) skills through social media strategies. This programme is perfect for those working in digital marketing agencies, or in-house marketing teams across various sectors. Over 80% of UK businesses use social media for marketing, demonstrating a high demand for professionals skilled in Social CRM.
Customer service representatives aiming to improve customer engagement and satisfaction through social media channels. The course provides hands-on training in social listening and effective social media customer service. Recent studies indicate a growing trend in UK consumers using social media to contact businesses, highlighting the need for efficient social customer service strategies.
Business owners and entrepreneurs looking to leverage the power of social media to drive growth and build brand loyalty. Learn how to integrate Social CRM into your overall business strategy for maximum impact. With a high density of SMEs in the UK, many business owners are actively seeking training to improve online presence and customer relationships.
Individuals aspiring to a career in digital marketing and looking for a professional certification to boost their job prospects. This program offers a competitive edge in the job market. The UK digital marketing sector is constantly expanding, creating significant opportunities for certified Social CRM specialists.