Certified Specialist Programme in E-commerce Customer Engagement Platforms

Thursday, 25 September 2025 02:34:24

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in E-commerce Customer Engagement Platforms equips you with the skills to master leading e-commerce platforms.


Learn to leverage customer relationship management (CRM) systems and marketing automation tools.


This programme is ideal for marketing professionals, e-commerce managers, and anyone seeking to enhance their digital marketing expertise.


Gain practical experience in data analytics, social media management, and email marketing campaigns within e-commerce environments.


The Certified Specialist Programme in E-commerce Customer Engagement Platforms provides a comprehensive understanding of customer engagement strategies.


Become a certified specialist and advance your career. Explore the programme today!

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Certified Specialist Programme in E-commerce Customer Engagement Platforms equips you with the in-demand skills to excel in the dynamic world of digital marketing. This intensive program focuses on mastering leading e-commerce platforms and their customer engagement features, including CRM integration and data analytics. Gain practical experience through hands-on projects and real-world case studies. Boost your career prospects with this valuable certification, opening doors to roles like Digital Marketing Manager and E-commerce Specialist. Develop expertise in customer relationship management (CRM) and unlock your potential in a booming industry. Become a Certified Specialist and transform your career.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• E-commerce Customer Engagement Platform Fundamentals
• CRM Integration and Data Management for E-commerce
• Email Marketing Automation and Campaign Optimization
• Personalization and Customer Segmentation Strategies
• Social Media Engagement and Community Building for E-commerce
• Chatbots and AI-Powered Customer Service
• Analytics and Reporting for E-commerce Customer Engagement Platforms
• Measuring ROI and Optimizing Engagement Strategies
• Legal and Ethical Considerations in E-commerce Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role Description Skills
E-commerce Customer Engagement Specialist Develop and implement strategies to enhance customer experience across various digital platforms. Focus on CRM and platform optimization for improved engagement. CRM, Marketing Automation, Data Analytics, Customer Journey Mapping, E-commerce Platforms
Digital Marketing Manager (E-commerce Focus) Lead the digital marketing efforts for e-commerce businesses, leveraging customer engagement platforms to drive sales and brand loyalty. Oversee marketing campaigns and analyze performance data. SEO, SEM, Social Media Marketing, Email Marketing, Google Analytics, E-commerce Platforms, Customer Engagement Platforms
E-commerce Customer Success Manager Proactively engage with customers to ensure satisfaction and retention. Identify areas for improvement and collaborate with internal teams to resolve issues. Customer Relationship Management, Problem-Solving, Communication, E-commerce Platforms, Customer Onboarding, Customer Retention
E-commerce Platform Specialist (Certified) Expert-level knowledge of a specific e-commerce platform (e.g., Shopify, Magento). Responsible for platform configuration, maintenance, and optimization. E-commerce Platforms (Shopify, Magento, etc.), API Integration, System Administration, Technical Troubleshooting, Customer Engagement Tools

Key facts about Certified Specialist Programme in E-commerce Customer Engagement Platforms

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The Certified Specialist Programme in E-commerce Customer Engagement Platforms equips participants with the skills and knowledge to effectively manage and optimize customer interactions within various e-commerce environments. This intensive program focuses on practical application and real-world case studies.


Learning outcomes include mastering customer relationship management (CRM) systems, understanding data analytics for improved customer engagement, and developing strategies for personalized marketing campaigns. Participants will gain proficiency in utilizing various e-commerce customer engagement platforms and tools, enhancing their ability to boost customer loyalty and retention.


The program's duration is typically [Insert Duration Here], offering a flexible learning schedule that accommodates busy professionals. The curriculum is designed to be comprehensive yet concise, maximizing learning efficiency. Hands-on exercises and interactive workshops ensure practical application of learned concepts.


This Certified Specialist Programme in E-commerce Customer Engagement Platforms holds significant industry relevance. Graduates will be well-prepared for roles such as E-commerce Manager, Digital Marketing Specialist, Customer Success Manager, and CRM Analyst. The skills acquired are highly sought after across various sectors, reflecting the growing importance of customer-centric strategies in the digital age. The program's focus on customer journey mapping and omnichannel strategies ensures graduates are equipped for the ever-evolving landscape of e-commerce.


Upon successful completion, participants receive a globally recognized certification, showcasing their expertise in e-commerce customer engagement and enhancing their career prospects. This certification demonstrates a commitment to professional development within the dynamic field of digital marketing and customer relationship management.

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Why this course?

Certified Specialist Programme in E-commerce Customer Engagement Platforms is increasingly significant in the UK's rapidly evolving digital landscape. The UK's e-commerce market is booming, with a recent study showing a 20% year-on-year growth in online retail sales. This surge necessitates professionals skilled in managing and optimising customer engagement across various platforms. The programme addresses this need by providing in-depth training on key areas such as CRM integration, social media marketing, email automation, and data analytics, directly impacting key performance indicators (KPIs). Mastering these skills is crucial for businesses aiming to improve customer lifetime value (CLTV) and enhance brand loyalty. According to a recent survey by the IMRG, over 65% of UK businesses cite improved customer engagement as a primary goal for their digital marketing strategies.

Skill Demand
CRM Integration High
Email Marketing High
Social Media Marketing Very High

Who should enrol in Certified Specialist Programme in E-commerce Customer Engagement Platforms?

Ideal Audience for the Certified Specialist Programme in E-commerce Customer Engagement Platforms
Are you a marketing professional seeking to enhance your e-commerce expertise? This programme is perfect for you if you're aiming to master customer engagement strategies and leverage the power of advanced platforms. With over 80% of UK consumers researching products online before purchasing (Source: Statista), effective digital engagement is crucial. This intensive course helps elevate your digital marketing skills, covering topics such as CRM integration, data analytics for enhanced customer insights, and the strategic use of email marketing automation and social media for optimal customer journey mapping. Perfect for marketing managers, digital marketers, and e-commerce specialists looking to improve customer lifetime value and drive sales conversions.
Do you aspire to lead digital transformation within your organisation? This advanced training in e-commerce customer engagement will equip you with the practical skills and knowledge to manage and optimise complex digital customer relationship management (CRM) systems. This certification will boost your professional profile significantly, making you a valuable asset in the competitive UK digital marketing landscape.