Certified Specialist Programme in CRM for Customer Satisfaction

Sunday, 21 September 2025 23:08:35

International applicants and their qualifications are accepted

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Overview

Overview

Certified Specialist Programme in CRM for Customer Satisfaction empowers professionals to master customer relationship management (CRM) strategies.


This intensive program focuses on leveraging CRM systems to enhance customer experience and loyalty. Learn to implement effective customer service processes.


Ideal for sales, marketing, and customer service professionals, this Certified Specialist Programme in CRM provides practical skills and best practices.


Gain valuable certifications. Boost your career prospects with proven CRM expertise. Increase customer satisfaction and retention.


Enroll today and transform your career with the Certified Specialist Programme in CRM for Customer Satisfaction. Explore our program now!

Certified Specialist Programme in CRM for Customer Satisfaction empowers you to master customer relationship management. This intensive programme provides practical skills in CRM software, data analytics, and customer service strategies. Gain expertise in customer journey mapping and effective communication, boosting your career prospects in sales, marketing, and customer success. Enhance your employability with this globally recognized certification. Our unique blend of interactive workshops and real-world case studies ensures you're job-ready upon completion. Unlock your potential as a CRM specialist and drive exceptional customer satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Fundamentals and Customer Satisfaction
• Implementing CRM for Enhanced Customer Service
• Data Analysis and Reporting for Customer Insights (using CRM)
• Customer Relationship Management Strategies
• CRM Software Implementation and Customization
• Salesforce Administration and Customer Success
• Measuring and Improving Customer Satisfaction with CRM
• Customer Segmentation and Targeted Marketing with CRM
• Advanced CRM Techniques for Customer Retention

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified CRM Specialist Roles (UK) Description
CRM Customer Success Manager Drive customer satisfaction and retention through effective CRM utilization. Manage customer relationships, identify opportunities for improvement, and track key performance indicators (KPIs).
CRM Data Analyst Analyze CRM data to extract insights that drive business decisions. Develop reports and dashboards, identify trends, and improve CRM performance. Requires strong analytical and CRM data interpretation skills.
CRM Implementation Specialist Lead the implementation of CRM systems, train users, and ensure seamless integration with existing business processes. Deep understanding of CRM software and project management skills are essential.
CRM Marketing Specialist Utilize CRM systems for marketing automation, lead nurturing, and campaign management. Develop and execute marketing strategies to improve customer engagement. Knowledge of CRM marketing features is crucial.

Key facts about Certified Specialist Programme in CRM for Customer Satisfaction

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The Certified Specialist Programme in CRM for Customer Satisfaction equips professionals with the knowledge and skills to optimize CRM systems for enhanced customer engagement and satisfaction. This intensive program focuses on practical application, ensuring participants can immediately improve their organization's customer experience management.


Learning outcomes include mastering CRM software functionalities, developing effective customer relationship strategies, and implementing data-driven approaches to improve customer retention and loyalty. Participants will also gain proficiency in customer segmentation, performance analysis and reporting – all crucial elements for successful customer relationship management.


The program's duration typically spans several weeks or months, depending on the chosen delivery mode (online, in-person, or blended learning). The flexible format accommodates professionals' busy schedules, allowing for continuous learning while maintaining their current roles within customer service, sales, or marketing departments.


In today's competitive market, a Certified Specialist Programme in CRM for Customer Satisfaction is highly relevant. Businesses across all industries are increasingly reliant on effective CRM strategies to build strong customer relationships, improve operational efficiency, and gain a competitive edge. This certification demonstrates a commitment to excellence in customer relationship management and enhances career prospects significantly. Successful graduates will be equipped with best practices in contact center management, sales force automation, and marketing automation, leading to improved customer lifetime value.


This certification enhances professional development, providing a valuable addition to any resume and demonstrating expertise in CRM software, data analytics, and customer service best practices. It’s a strategic investment for both individuals and organizations seeking to elevate their customer satisfaction and achieve sustainable growth.

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Why this course?

The Certified Specialist Programme in CRM is increasingly significant in today's UK market, where customer satisfaction is paramount. A recent study indicates that 70% of UK businesses consider CRM a critical component of their customer strategy. This highlights the growing demand for skilled CRM professionals capable of optimising customer interactions and driving loyalty.

The programme equips professionals with the expertise to leverage CRM systems effectively, leading to improved customer retention and enhanced business performance. In a competitive landscape, delivering exceptional customer experiences is essential. The ability to understand and implement CRM strategies, as fostered by this Certified Specialist Programme, directly impacts customer satisfaction scores and ultimately, revenue.

CRM Implementation Status Percentage of UK Businesses
Implemented 70%
Planning to Implement 20%
No Plans 10%

Who should enrol in Certified Specialist Programme in CRM for Customer Satisfaction?

Ideal Audience for the Certified Specialist Programme in CRM for Customer Satisfaction UK Relevance
Professionals striving to master Customer Relationship Management (CRM) software and enhance customer satisfaction, including marketing professionals needing to improve campaign effectiveness and sales teams aiming to boost conversion rates. The UK's focus on customer service excellence makes this programme highly relevant; a recent survey suggests that 70% of UK consumers cite customer service as a key brand differentiator.
Individuals seeking career advancement opportunities in customer-centric roles, such as Customer Success Managers, Account Managers, and Customer Service Representatives. Many roles now require demonstrable CRM expertise. The UK job market shows strong demand for CRM specialists, with roles increasingly requiring certified training in CRM software and customer satisfaction strategies.
Business owners and entrepreneurs wanting to implement effective CRM strategies to improve customer retention and loyalty, thus maximising profitability and achieving a competitive advantage. UK SMEs often lack dedicated CRM expertise. This programme can equip them with the knowledge to improve customer retention, a key metric for business growth.