Certified Specialist Programme in CRM Customer Feedback

Saturday, 21 February 2026 10:12:42

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in CRM Customer Feedback empowers professionals to master customer feedback management.


This programme focuses on leveraging CRM systems for effective feedback collection, analysis, and action.


Learn to implement customer feedback strategies, improve customer satisfaction, and drive business growth.


Designed for customer service managers, marketing professionals, and anyone working with CRM data, this Certified Specialist Programme in CRM Customer Feedback provides practical skills and best practices.


Gain valuable insights into sentiment analysis, voice of the customer (VoC), and Net Promoter Score (NPS).


Become a certified expert in utilizing customer feedback to enhance your organization’s performance. Explore the programme today!

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Certified Specialist Programme in CRM Customer Feedback empowers you to master customer relationship management and feedback analysis. Gain in-demand skills in data interpretation, sentiment analysis, and customer journey mapping. This intensive program utilizes practical case studies and real-world CRM software to prepare you for immediate impact. Develop expertise in CRM strategies and enhance customer satisfaction. Unlock career advancement opportunities in customer service, marketing, and analytics. Become a certified feedback expert and transform customer experiences.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Feedback Mechanisms & Channels
• Analyzing Customer Feedback Data (Sentiment Analysis, Text Mining)
• CRM Integration for Feedback Management & Actionable Insights
• Customer Journey Mapping & Feedback Analysis for Optimization
• Implementing Customer Feedback Loops & Closed-Loop CRM
• Developing & Implementing Customer Feedback Strategies
• Measuring the ROI of Customer Feedback Initiatives
• Best Practices in Customer Feedback Management & CRM
• Ethical Considerations in Handling Customer Data & Feedback

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

CRM Customer Feedback Specialist Career Roles Description
Senior CRM Customer Feedback Analyst Leads strategic initiatives, analyzes complex customer data, and provides actionable insights to improve customer experience and CRM processes. High demand for strategic thinking and data visualization skills.
CRM Customer Feedback Manager Manages a team of customer feedback specialists, oversees data analysis, and ensures effective implementation of CRM strategies to enhance customer satisfaction and loyalty. Requires strong leadership and communication skills.
Customer Feedback Specialist (CRM) Collects, analyzes, and reports on customer feedback using CRM systems. Identifies trends and areas for improvement within the customer journey. Excellent entry-level opportunity with growth potential.

Key facts about Certified Specialist Programme in CRM Customer Feedback

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The Certified Specialist Programme in CRM Customer Feedback equips professionals with the skills to effectively leverage customer feedback within a CRM system. You'll learn to analyze feedback data, identify trends, and use these insights to enhance customer experience and improve business strategies.


Key learning outcomes include mastering customer feedback analysis techniques, integrating feedback data into CRM platforms, developing action plans based on customer insights, and ultimately improving customer satisfaction and loyalty. The program covers various CRM software applications and data visualization tools.


The programme duration is typically [Insert Duration Here], offering a flexible learning schedule to accommodate busy professionals. The curriculum is designed to be practical and immediately applicable to real-world scenarios within customer relationship management.


This certification is highly relevant across various industries, including retail, hospitality, finance, and technology. The ability to effectively manage and utilize customer feedback is crucial for organizations seeking to build stronger customer relationships and achieve sustained growth. Proficiency in data analytics and customer relationship management (CRM) is highly valued in today's competitive market.


Successful completion of the Certified Specialist Programme in CRM Customer Feedback demonstrates a commitment to excellence in customer-centric business practices and enhances career prospects significantly. Participants will gain valuable expertise in customer feedback management, CRM implementation, and business intelligence.

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Why this course?

The Certified Specialist Programme in CRM Customer Feedback is increasingly significant in today's UK market. Businesses are recognising the vital role of customer feedback in driving growth and improving customer satisfaction. A recent survey indicated that 70% of UK businesses now actively solicit customer feedback, a 15% increase from five years ago. This trend reflects the growing understanding of CRM's importance in delivering personalized experiences and boosting customer loyalty.

This programme provides professionals with the skills and knowledge needed to effectively manage and utilise customer feedback within a CRM system. By mastering techniques like sentiment analysis and feedback automation, specialists can derive actionable insights leading to significant improvements in service delivery and operational efficiency. This certification demonstrates a commitment to excellence, a valuable asset in a competitive job market.

Year % of UK Businesses Using Customer Feedback
2018 55%
2023 70%

Who should enrol in Certified Specialist Programme in CRM Customer Feedback?

Ideal Audience for Certified Specialist Programme in CRM Customer Feedback Description UK Relevance
Customer Service Managers Seeking to enhance their team's performance through improved customer feedback management and CRM strategies. They need practical skills in analysing customer data and implementing effective changes. With over 2 million people employed in customer-facing roles in the UK, this programme is highly relevant to a large and diverse professional group.
CRM Administrators & Analysts Looking to optimise their CRM system's customer feedback modules, gaining proficiency in data analysis, reporting, and action planning. Improve customer satisfaction and loyalty through data-driven insights. The UK boasts a thriving tech sector, making CRM expertise highly valuable and in-demand.
Marketing Professionals Aiming to leverage customer feedback for marketing campaign optimisation, product development, and customer segmentation strategies. Learn how to better understand customer needs and preferences. The UK's competitive marketplace requires robust marketing strategies deeply rooted in understanding customer expectations.
Business Owners & Entrepreneurs Seeking to build stronger customer relationships and improve business outcomes by actively listening to and responding to customer feedback. Understand customer journey mapping and the power of voice-of-the-customer. Small and medium-sized enterprises (SMEs) represent the backbone of the UK economy, benefiting immensely from enhanced customer feedback management.