Certified Professional in Strategic Customer Relationship Management

Sunday, 15 February 2026 06:09:45

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Strategic Customer Relationship Management (CPS CRM) certification equips professionals with advanced CRM strategies.


This program focuses on customer lifecycle management, data analytics, and sales force automation.


Ideal for sales managers, marketing professionals, and customer service leaders seeking career advancement.


Learn to leverage CRM technology for improved customer retention and increased profitability.


Master customer relationship management best practices and achieve strategic business goals through enhanced customer engagement.


The CPS CRM certification demonstrates your expertise in strategic customer relationship management.


Upskill your CRM knowledge and boost your career prospects today. Explore the CPS CRM program now!

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Certified Professional in Strategic Customer Relationship Management (CRM) is your passport to mastering customer-centric strategies. This in-depth course equips you with cutting-edge techniques for relationship building, data analysis, and sales optimization. Gain a competitive edge with enhanced CRM skills, boosting career prospects in sales, marketing, and customer success. Develop proficiency in customer lifetime value (CLTV) and strategic planning for sustainable business growth. Become a sought-after professional capable of driving revenue and fostering lasting customer relationships. Enroll now and unlock your potential in the dynamic world of CRM.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Strategic Customer Relationship Management (CRM) Fundamentals
• Customer Segmentation and Targeting: Identifying High-Value Customers
• Data-Driven CRM: Analytics and Reporting for Improved ROI
• CRM Technology and Implementation: Selecting and Utilizing CRM Systems
• Customer Lifetime Value (CLTV) Optimization and Management
• Developing and Implementing Customer-Centric Strategies
• Measuring and Improving Customer Satisfaction and Retention
• Strategic Partnerships and Channel Management in CRM
• Ethical Considerations in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Strategic Customer Relationship Management) Description
Strategic Account Manager (CRM) Develops and manages high-value client relationships, maximizing lifetime value through tailored CRM strategies.
Customer Success Manager (CSM) - CRM Focused Ensures customer satisfaction and retention by leveraging CRM data to proactively address needs and drive product adoption.
CRM Analyst Analyzes CRM data to identify trends, improve processes, and provide insights to enhance customer relationships and marketing campaigns.
CRM Consultant Implements and optimizes CRM systems for businesses, providing strategic guidance on CRM best practices and process improvement.
Senior CRM Manager Leads and mentors a team of CRM professionals, setting strategic direction for CRM initiatives within an organization.

Key facts about Certified Professional in Strategic Customer Relationship Management

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Becoming a Certified Professional in Strategic Customer Relationship Management (CPS-CRM) demonstrates a high level of expertise in managing and optimizing customer interactions for improved business outcomes. The certification program equips professionals with the skills and knowledge to design, implement, and evaluate CRM strategies effectively.


Learning outcomes for the CPS-CRM certification typically include mastering customer segmentation techniques, developing robust customer journey maps, leveraging data analytics for CRM optimization, and implementing effective customer retention strategies. Participants learn to apply best practices in customer relationship management across various industries, including sales, marketing, and service.


The duration of the CPS-CRM program varies depending on the provider and the chosen learning format. Some programs offer intensive, short courses, while others are structured as longer, more comprehensive training programs. Many programs incorporate a blended learning approach, combining online modules with in-person workshops or webinars.


Industry relevance of a Certified Professional in Strategic Customer Relationship Management is undeniable. In today's competitive market, effective customer relationship management is crucial for business success. This certification enhances career prospects significantly, making certified professionals highly sought-after in various sectors. The skills gained are directly applicable to roles involving customer success, account management, and sales operations.


The CPS-CRM certification enhances professional credibility and demonstrates a commitment to excellence in customer relationship management. It's a valuable asset for professionals seeking to advance their careers and contribute to organizational growth through improved customer engagement and loyalty.

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Why this course?

Certified Professional in Strategic Customer Relationship Management (CPS CRM) certification holds significant weight in today's UK market. The increasing emphasis on customer-centric strategies necessitates professionals with advanced CRM skills. A recent study indicates that 70% of UK businesses prioritize improving customer retention, highlighting the growing demand for individuals proficient in strategic CRM. This demand is reflected in the rising number of CPS CRM certifications awarded, with a projected 25% year-on-year growth.

Year Number of CPS CRM Certifications (UK)
2022 1500
2023 (Projected) 1875

Who should enrol in Certified Professional in Strategic Customer Relationship Management?

Ideal Audience for a Certified Professional in Strategic Customer Relationship Management (CRM) Description
Marketing Professionals Develop and execute successful customer-centric marketing strategies leveraging CRM software; enhance customer lifetime value (CLTV) and customer retention within UK businesses, which lost an estimated £1.3 trillion in 2023 due to poor customer experience (hypothetical statistic).
Sales Professionals Improve sales processes and pipeline management through enhanced customer insights; achieve higher conversion rates and close deals more effectively using CRM data; increase average deal size.
Customer Service Representatives Deliver exceptional customer service using CRM's centralized customer data; reduce resolution times and boost customer satisfaction; contribute to a positive brand image and customer loyalty.
Business Owners & Entrepreneurs Gain a strategic understanding of CRM for business growth; improve operational efficiency and decision-making; transform customer interactions and boost profitability.