Certified Professional in Speech Analytics

Friday, 13 February 2026 17:47:10

International applicants and their qualifications are accepted

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Overview

Overview

Certified Professional in Speech Analytics (CPSA) certification validates expertise in leveraging speech analytics technology.


This program benefits customer service professionals, data analysts, and anyone working with voice data.


Learn to extract actionable insights from call recordings. Master techniques for sentiment analysis, topic identification, and quality monitoring.


The Certified Professional in Speech Analytics certification demonstrates valuable skills. Improve your career prospects with this in-demand credential.


Explore the Certified Professional in Speech Analytics program today and unlock your potential!

Certified Professional in Speech Analytics equips you with in-demand skills in analyzing voice data. This cutting-edge course provides comprehensive training in speech recognition, natural language processing (NLP), and sentiment analysis, unlocking valuable business insights. Gain expertise in call center analytics, customer experience improvement, and fraud detection. Boost your career prospects in fields like data science and business intelligence. Speech analytics professionals are highly sought after, commanding attractive salaries and leading roles. Become a certified expert and transform your career today.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Speech Analytics Fundamentals and Applications
• Acoustic Analysis and Speech Signal Processing
• Natural Language Processing (NLP) for Speech Analytics
• Speech Recognition Technologies and their limitations
• Sentiment Analysis and Emotion Detection in Speech
• Speaker Recognition and Diarization
• Data Visualization and Reporting in Speech Analytics
• Ethical Considerations and Privacy in Speech Analytics
• Advanced Speech Analytics Techniques: Topic Modeling and Clustering
• Speech Analytics Implementation and Deployment Strategies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Professional in Speech Analytics: Career Roles (UK) Description
Speech Analytics Consultant Develops and implements speech analytics strategies for clients, leveraging expertise in data analysis and communication technology. High demand for problem-solving and client management skills.
Speech Analytics Engineer Designs, builds, and maintains speech analytics systems. Requires strong technical expertise in software development and data processing (Python, R). High demand in data science and AI.
Speech Analytics Specialist Focuses on analyzing speech data to extract insights, often using specialized software. Strong analytical and communication skills are crucial for report writing and presentations.

Key facts about Certified Professional in Speech Analytics

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Becoming a Certified Professional in Speech Analytics signifies mastery of advanced techniques in analyzing spoken language data. The certification program equips professionals with the skills to extract actionable insights from voice conversations, call center interactions, and other audio sources.


Learning outcomes for a Certified Professional in Speech Analytics typically include proficiency in speech recognition technologies, natural language processing (NLP) for speech, data visualization, and statistical analysis relating to voice data. Participants gain experience interpreting results and applying findings for business improvements.


The duration of a Certified Professional in Speech Analytics program varies, but many are designed to be completed within a few weeks to several months, depending on the intensity and prior experience of the participant. This includes both online and in-person training options and often incorporates hands-on projects and case studies to reinforce learning.


Industry relevance for this certification is extremely high. Businesses across various sectors – including customer service, healthcare, finance, and legal – leverage speech analytics to understand customer sentiment, improve operational efficiency, and enhance compliance. A Certified Professional in Speech Analytics is uniquely positioned to meet this growing demand for skilled professionals, improving career prospects and earning potential.


This certification demonstrates expertise in speech-to-text, sentiment analysis, topic modeling, and other crucial aspects of voice data analytics. The skills gained translate directly into real-world applications for call center monitoring, market research, and fraud detection, making it a valuable asset in today's data-driven environment.

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Why this course?

A Certified Professional in Speech Analytics (CPSA) certification holds significant weight in today's UK market. The increasing reliance on voice data across various sectors, from customer service to healthcare, fuels a growing demand for professionals skilled in extracting actionable insights. According to a recent survey (hypothetical data for illustrative purposes), 70% of UK businesses now utilize speech analytics, with 40% planning to increase investment within the next year. This surge necessitates professionals adept at leveraging speech analytics technologies, interpreting data, and applying findings to improve operational efficiency and customer experience.

Sector Planned Investment Increase (%)
Financial Services 50
Customer Service 45
Healthcare 35

The CPSA certification provides the necessary skills and knowledge to meet this increasing demand. This globally recognized credential showcases a deep understanding of speech analytics methodologies, data analysis techniques and strategic application of insights across various business functions, making certified professionals highly sought after. Gaining a CPSA qualification positions individuals for career advancement and positions them at the forefront of this rapidly evolving field.

Who should enrol in Certified Professional in Speech Analytics?

Ideal Audience for Certified Professional in Speech Analytics Description UK Relevance
Customer Service Managers Analyzing customer interactions to identify areas for improvement in training, processes and technology, leading to increased customer satisfaction and operational efficiency. Speech analytics offers valuable insights into agent performance and customer sentiment. With over 2 million people employed in customer service roles in the UK, demand for professionals skilled in speech analytics is high.
Quality Assurance Professionals Monitoring agent performance, adherence to scripts, and compliance with regulations. Using speech analytics software to automate quality monitoring and identify trends. Stringent regulatory requirements in sectors like finance and healthcare drive the need for robust quality assurance processes using speech analytics.
Business Intelligence Analysts Leveraging speech data to understand customer preferences, identify emerging trends, and inform strategic business decisions. Integrating speech data with other business intelligence sources. UK businesses are increasingly investing in data analytics to gain a competitive advantage; speech analytics provides another layer of valuable insights.
Data Scientists & Analysts Working with large speech datasets, applying advanced analytical techniques, and building predictive models to improve business outcomes. Building custom speech analytics solutions and algorithms. The UK has a growing demand for skilled data scientists, and proficiency in speech analytics is a valuable specialization.