Certified Professional in Healthcare Customer Relationship Management

Tuesday, 30 September 2025 03:03:15

International applicants and their qualifications are accepted

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Overview

Overview

Certified Professional in Healthcare Customer Relationship Management (CPHCRM) equips healthcare professionals with essential skills.


This certification focuses on improving patient engagement and satisfaction.


Learn best practices for patient relationship management (PRM) and healthcare CRM software.


The CPHCRM program benefits doctors, nurses, administrators, and anyone involved in patient care.


Gain a competitive edge by mastering techniques for effective communication and data analysis within a healthcare CRM context.


Certified Professional in Healthcare Customer Relationship Management is your key to enhancing patient experiences and optimizing healthcare operations.


Explore the CPHCRM program today and transform your healthcare career!

Certified Professional in Healthcare Customer Relationship Management (CPHCRM) is your key to mastering healthcare's unique customer interactions. This specialized certification elevates your skills in patient engagement, relationship building, and complaint resolution. Gain expertise in healthcare CRM software and improve patient satisfaction. Boost your career prospects in hospitals, clinics, and healthcare tech firms. The CPHCRM program offers practical training, case studies, and networking opportunities, setting you apart in a competitive market. Become a CPHCRM and transform healthcare experiences.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Healthcare CRM Software Implementation & Configuration
• Patient Relationship Management Strategies & Best Practices
• Data Analytics and Reporting in Healthcare CRM (including KPIs)
• Healthcare Customer Service Excellence and Complaint Resolution
• Regulatory Compliance and Data Privacy in Healthcare CRM (HIPAA, GDPR)
• Building and Managing a Successful Healthcare CRM Team
• Marketing Automation and Patient Engagement in Healthcare
• Revenue Cycle Management and CRM Integration

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Professional in Healthcare CRM Roles (UK) Description
Healthcare CRM Manager Leads CRM strategy, implementation, and optimization within healthcare settings. Oversees data analysis and reporting, ensuring improved patient experience and operational efficiency. Key skills: CRM software expertise, data analysis, healthcare regulations.
Patient Relationship Specialist Focuses on building and maintaining strong patient relationships. Manages patient communication, resolves queries, and ensures high levels of patient satisfaction. Key skills: Communication, empathy, CRM software knowledge, problem-solving.
Healthcare CRM Analyst Analyzes CRM data to identify trends and insights. Develops reports and dashboards, providing actionable recommendations for improving patient care and operational effectiveness. Key skills: Data analysis, reporting, CRM software, healthcare data interpretation.
Healthcare Digital Marketing Specialist (CRM Focused) Develops and executes digital marketing campaigns leveraging CRM data. Targets specific patient segments with tailored messages, improving engagement and retention. Key skills: Digital marketing, CRM integration, analytics, healthcare marketing.

Key facts about Certified Professional in Healthcare Customer Relationship Management

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The Certified Professional in Healthcare Customer Relationship Management (CPHCRM) certification program equips healthcare professionals with the skills and knowledge to effectively manage patient relationships and improve overall patient experience. This involves understanding patient needs, communication strategies, and leveraging technology for better patient engagement.


Learning outcomes for the CPHCRM include mastering healthcare-specific CRM software, developing strategies for patient retention and loyalty, and implementing effective patient communication channels. Participants gain expertise in data analysis and using patient insights to refine operational processes and enhance customer service within the healthcare setting. This includes training on relevant compliance regulations and best practices.


The duration of the CPHCRM program varies depending on the provider and chosen format (online, in-person, blended). Generally, expect a program length ranging from several weeks to a few months. The program often includes self-paced modules, live webinars, and practical exercises to ensure comprehensive learning and application of concepts. Contact the specific certifying body for precise duration details.


In today's competitive healthcare landscape, the CPHCRM certification is highly relevant. Healthcare organizations increasingly prioritize patient-centric care and effective relationship management. This certification demonstrates a commitment to improving patient satisfaction, loyalty, and overall operational efficiency. Possessing a CPHCRM credential significantly enhances career prospects and marketability for professionals in healthcare administration, patient relations, and related fields. Key skills such as patient relationship management (PRM) and patient experience (PX) are crucial for career advancement in this increasingly demanding industry.


The CPHCRM certification, therefore, provides a valuable pathway for career growth and professional development, positioning certified individuals as leaders in healthcare customer relationship management and patient experience optimization.

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Why this course?

Certified Professional in Healthcare Customer Relationship Management (CPHCRM) is increasingly significant in the UK's competitive healthcare market. The NHS faces rising demands and increasing scrutiny, making exceptional patient experiences paramount. A recent survey indicates that 70% of UK hospitals cite improved patient satisfaction as a key performance indicator. This demand directly fuels the need for professionals possessing CPHCRM certification, equipped with skills in patient engagement, complaint resolution, and data-driven decision-making to enhance service delivery.

The growing adoption of digital health technologies further underscores the importance of CPHCRM. Effective CRM strategies are vital in managing patient data securely and ethically, while simultaneously improving accessibility and communication. Statistics reveal that 60% of UK patients prefer online appointment booking and communication channels, highlighting the necessity of specialized training in this area. A CPHCRM certification provides the necessary expertise to leverage these technologies effectively, ensuring high-quality patient care.

Metric Percentage
Hospitals prioritizing patient satisfaction 70%
Patients preferring online communication 60%

Who should enrol in Certified Professional in Healthcare Customer Relationship Management?

Ideal Audience for Certified Professional in Healthcare Customer Relationship Management (CRM) Description
Healthcare Professionals Nurses, doctors, and other clinicians seeking to enhance patient engagement and satisfaction through improved communication and service delivery. The UK's NHS employs over 1.5 million people, many of whom could benefit from advanced CRM skills.
Healthcare Administrators Managers and executives responsible for optimizing healthcare operations and improving patient experience. Effective CRM strategies can directly impact patient retention and revenue generation.
Customer Service Representatives Individuals directly interacting with patients, scheduling appointments, handling inquiries, and resolving issues. Improved CRM training enhances patient loyalty and satisfaction.
Patient Advocates Professionals dedicated to improving patient care and experience. Strong CRM knowledge empowers them to be more effective advocates for better care delivery.