Certificate Programme in Video Customer Support

Sunday, 15 February 2026 21:29:21

International applicants and their qualifications are accepted

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Overview

Overview

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Video Customer Support Certificate Programme: Master the art of providing exceptional remote assistance.


This programme equips you with the skills to create engaging and effective video tutorials and live support sessions.


Learn best practices for screen recording, video editing, and customer interaction techniques. Ideal for customer service professionals, tech support agents, and anyone seeking to improve their video customer support skills.


Develop your expertise in troubleshooting and problem-solving via video. Gain a competitive advantage with this in-demand skillset. Video customer support is the future.


Explore the programme today and transform your customer service approach. Enroll now!

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Video Customer Support Certificate Programme equips you with the skills to excel in the dynamic world of online support. This intensive program focuses on video conferencing techniques, screen sharing, and effective communication strategies for resolving customer issues efficiently. Gain expertise in troubleshooting, customer service best practices, and using video tools to enhance customer satisfaction. Boost your career prospects in tech support, customer success, and remote assistance roles. Our unique blend of practical exercises and real-world case studies ensures you're job-ready upon completion. Enroll now and transform your customer service career!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Video Customer Support Fundamentals & Best Practices
• Setting up your Video Support Environment (Software & Hardware)
• Communicating Effectively via Video: Nonverbal Communication & Active Listening
• Troubleshooting & Problem-Solving using Video
• Handling Difficult Customers via Video: De-escalation Techniques
• Video Customer Support Software & Platforms
• Security & Privacy in Video Customer Support
• Measuring Video Support Performance & Reporting
• Accessibility Considerations in Video Customer Support

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Video Customer Support Specialist Roles in the UK

Role Description
Video Customer Support Agent Provides first-line video support, resolving customer queries via video calls and screen sharing. Excellent communication and troubleshooting skills are essential.
Senior Video Customer Support Representative Handles complex video support issues, mentors junior agents, and contributes to process improvement. Requires advanced technical and communication skills, along with experience in video support.
Video Customer Support Team Lead Manages a team of video support agents, overseeing performance, training, and issue resolution. Requires strong leadership, problem-solving, and video support expertise.

Key facts about Certificate Programme in Video Customer Support

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A Certificate Programme in Video Customer Support equips participants with the skills to deliver exceptional customer service using video technology. This program focuses on practical application, ensuring graduates are job-ready and proficient in this increasingly important area.


Learning outcomes include mastering video conferencing software, effective communication techniques for video interactions, troubleshooting common technical issues in virtual support environments, and understanding the best practices of remote support. You will also learn about customer relationship management (CRM) integration with video support.


The duration of the program is typically flexible, ranging from several weeks to a few months, depending on the intensity and specific curriculum. Self-paced learning options are often available, catering to busy professionals.


This certificate is highly relevant to various industries that utilize remote customer support solutions, including tech support, e-commerce, and customer service departments across diverse sectors. Graduates are prepared to work in roles such as video support specialists, remote technical assistants, and online customer service representatives, gaining a competitive edge in the job market through proficient video support skills.


The program incorporates live chat support training, screen sharing techniques, and best practices for creating engaging and effective video tutorials to enhance customer service delivery and build positive customer relationships. The curriculum frequently includes case studies and hands-on exercises, simulating real-world scenarios.


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Why this course?

Certificate Programme in Video Customer Support is increasingly significant in today's UK market. The rise of remote work and customer expectations for instant, personalized service has created a surge in demand for skilled video support agents. According to a recent survey (fictional data for illustrative purposes), 75% of UK businesses now utilize video support, with 60% planning to expand their video support teams within the next year. This signifies a substantial growth opportunity for individuals seeking roles in customer service and technical support.

Statistic Percentage
Businesses using Video Support 75%
Businesses planning expansion 60%

A Video Customer Support Certificate Programme equips individuals with the essential skills needed to thrive in this growing sector, covering areas such as video conferencing software, communication techniques, and troubleshooting. This makes the programme a highly valuable asset for both career advancement and improved employability in the UK’s competitive job market.

Who should enrol in Certificate Programme in Video Customer Support?

Ideal Audience for our Video Customer Support Certificate Programme Description
Customer service professionals Upskill your existing team with this cutting-edge video training, enhancing their efficiency and customer satisfaction. In the UK, over 80% of businesses rely on strong customer service for retention (hypothetical statistic for illustrative purposes).
Tech-savvy individuals Already comfortable with technology? Learn to leverage video for support, maximizing your impact and career prospects in the rapidly growing field of online customer support.
Entrepreneurs and small business owners Improve your customer engagement and build brand loyalty through personalized video support. This programme offers practical, scalable solutions for growing businesses. A recent survey suggests that UK SMEs place a high value on efficient customer service (hypothetical statistic for illustrative purposes).
Marketing and sales professionals Expand your skillset and boost sales conversion rates. Master the art of video-based communication for sales and support.