Certificate Programme in Social Media Crisis Communication for Social Enterprises

Wednesday, 17 September 2025 22:00:26

International applicants and their qualifications are accepted

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Overview

Overview

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Social Media Crisis Communication is crucial for social enterprises. This Certificate Programme equips you with essential skills to navigate online reputational risks.


Learn effective crisis management strategies for social media platforms. Understand how to mitigate negative publicity and protect your brand's image.


Designed for social entrepreneurs, nonprofit leaders, and communication professionals, this program offers practical, real-world case studies. You'll master social listening and develop proactive communication plans.


Gain confidence in handling online controversies. Develop rapid response protocols for various social media crises. This Social Media Crisis Communication Certificate Programme will elevate your capabilities. Enroll today and safeguard your social enterprise’s reputation.

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Social Media Crisis Communication is a crucial skill for today's social enterprises. This Certificate Programme equips you with the strategic communication and practical tools to navigate online reputational challenges effectively. Learn to build crisis communication plans, manage negative narratives, and leverage social media for damage control. Gain valuable experience in social listening and stakeholder engagement. Boost your career prospects in the non-profit sector and beyond with this highly sought-after skill set. This unique programme offers real-world case studies and interactive workshops, ensuring you're fully prepared to handle any social media crisis.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Social Media Landscapes for Social Enterprises
• Identifying & Assessing Social Media Risks & Threats
• Developing a Social Media Crisis Communication Plan (including Social Listening)
• Crisis Communication Strategies & Tactics for Social Media
• Social Media Monitoring & Measurement during a Crisis
• Managing Reputation & Narrative Control in a Social Media Crisis
• Legal & Ethical Considerations in Social Media Crisis Communication
• Post-Crisis Analysis & Improvement for Social Enterprises

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Roles in Social Media Crisis Communication (UK) Description
Social Media Manager (Crisis Communication Specialist) Develops and implements strategies to mitigate online reputational damage, monitors social media for potential crises, and crafts timely responses. High demand for proactive crisis planning skills.
Communications Officer (Social Media Focus) Manages social media channels, responds to negative feedback, and collaborates with internal teams to address crises effectively. Requires strong writing and communication skills.
Digital PR & Crisis Management Consultant Provides expert advice and support to organizations facing online reputational challenges. Strong analytical & problem-solving skills are crucial. High earning potential.
Community Manager (Crisis Response) Engages with online communities, addresses concerns promptly, and proactively manages negative sentiment. Requires excellent customer service & conflict resolution expertise.

Key facts about Certificate Programme in Social Media Crisis Communication for Social Enterprises

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This Certificate Programme in Social Media Crisis Communication for Social Enterprises equips participants with the essential skills to navigate and mitigate online reputational risks. The program focuses on developing proactive strategies and reactive responses specific to the unique challenges faced by social enterprises.


Learning outcomes include mastering crisis communication planning, understanding social listening tools, effectively crafting crisis messaging, and managing social media channels during a crisis. Participants will also learn how to leverage social media for recovery and reputational repair, a crucial skill for any social enterprise.


The program's duration is typically eight weeks, delivered through a blend of online modules, interactive workshops, and case study analyses. This flexible format accommodates busy professionals while ensuring a high level of engagement and practical application.


The program's industry relevance is undeniable. Social enterprises, with their strong reliance on public perception and stakeholder trust, are particularly vulnerable to negative online events. This Certificate Programme offers invaluable training in digital risk management and reputation protection, directly applicable to their mission and operational success. The curriculum incorporates real-world examples and best practices from the non-profit sector, CSR initiatives, and ethical brand management.


Graduates will be equipped to develop robust social media crisis communication plans, effectively utilize social listening techniques for early warning signals, and respond confidently and strategically to emerging online challenges, safeguarding their organizations' reputations and achieving their social missions. This certificate enhances career prospects and strengthens a social enterprise's capacity for sustainable growth.

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Why this course?

A Certificate Programme in Social Media Crisis Communication is increasingly significant for social enterprises navigating today's complex digital landscape. The UK's reliance on social media is substantial, with recent studies indicating a high percentage of the population using platforms like Twitter and Facebook for news and information. This dependence amplifies the potential impact of negative online narratives, making effective crisis communication paramount for maintaining reputation and stakeholder trust.

Consider this: a recent survey (fictitious data for illustrative purposes) revealed that 70% of UK social enterprises experienced at least one online crisis in the past year. Effective crisis management significantly impacts a company's profitability and public image. This programme equips participants with the skills to prevent, manage, and resolve these crises effectively, offering a crucial competitive advantage.

Crisis Type Percentage
Reputation Damage 45%
Product Recall 25%
Misinformation 30%

Who should enrol in Certificate Programme in Social Media Crisis Communication for Social Enterprises?

Ideal Audience for our Certificate Programme in Social Media Crisis Communication for Social Enterprises
This Social Media Crisis Communication certificate is perfect for social entrepreneurs, charity managers, and non-profit leaders in the UK, facing increasing pressure to manage their online reputation effectively. With over 73% of UK adults using social media (source: Ofcom), a strong online presence is crucial, but so is knowing how to navigate potential online reputation management issues. This program equips you with the vital skills needed for social media risk management and efficient crisis communication strategies.
Specifically, this program targets individuals managing social media for UK-based social enterprises, who need to improve their skills in proactive crisis planning, reactive crisis response, and stakeholder communication. It's designed for both those with some experience in social media and those new to the field who wish to boost their digital marketing and communication skills within the challenging context of the social sector.
We're focused on helping you build resilience to online threats and develop confident crisis communication plans that align with your organization's values and mission. Learn to effectively leverage social media for positive impact while mitigating potential damage from crises.