Certificate Programme in Online Review Crisis Management

Thursday, 18 September 2025 06:45:30

International applicants and their qualifications are accepted

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Overview

Overview

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Online Review Crisis Management: This certificate program equips you with the skills to effectively handle negative online reviews and reputational threats.


Learn crisis communication strategies and social media management techniques. Understand how to identify, analyze, and respond to online crises. This program is ideal for businesses, social media managers, and PR professionals.


Master techniques for online reputation management and prevent future online review crises. Develop a proactive approach to online feedback.


Gain the confidence to navigate challenging online situations and protect your brand's image. Online Review Crisis Management is your solution. Explore the program today!

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Online Review Crisis Management: Master the art of navigating negative online reviews and protecting your brand's reputation. This certificate programme equips you with practical strategies and proven techniques to effectively manage online reputation, mitigate crises, and leverage social listening. Gain essential skills in social media monitoring, crisis communication, and brand recovery. Boost your career prospects in public relations, marketing, and customer service. Our unique, interactive online learning environment provides real-world case studies and expert insights, ensuring you're prepared for any challenge. Enhance your skillset and become a crisis management expert today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Online Reputation & Brand Monitoring
• Crisis Communication Strategies & Planning (including social media)
• Online Review Analysis & Sentiment Tracking
• Responding to Negative Reviews & Online Attacks
• Managing Online Review Crisis: Case Studies & Best Practices
• Legal & Ethical Considerations in Online Crisis Management
• Building a Strong Online Reputation: Proactive Strategies
• Crisis Communication Tools & Technologies
• Measuring the Effectiveness of Crisis Response
• Team Training & Development for Online Crisis Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role & Job Market Trends (UK) Description
Online Reputation Manager Oversees online brand perception, handling reviews and mitigating online crises. High demand due to increased reliance on online reviews.
Social Media Crisis Manager Specialises in managing social media-driven crises, leveraging their skills in online review crisis management and communication. Growing career path with excellent salary potential.
Digital PR Specialist (Review Focused) Focuses on reputation management through proactive PR strategies and reactive review crisis management. Crucial for businesses seeking to maintain positive online image.
Community Manager (Online Review Focus) Manages online communities and responds to reviews, acting as the first point of contact for review-related issues. Strong communication and problem-solving skills are essential.

Key facts about Certificate Programme in Online Review Crisis Management

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This Certificate Programme in Online Review Crisis Management equips participants with the essential skills to navigate and mitigate negative online reviews and reputational damage. The program focuses on practical strategies for effective crisis communication and proactive brand protection in the digital sphere.


Learning outcomes include mastering techniques for identifying and analyzing online crises, developing effective response strategies, utilizing social listening tools, and understanding legal considerations related to online reputation management. Participants will also gain proficiency in leveraging positive reviews to strengthen brand image and customer loyalty.


The program's duration is typically structured to allow for flexible learning, often spanning several weeks or months depending on the chosen intensity. This allows professionals to balance their existing commitments with focused study.


The curriculum is highly relevant to various industries, including hospitality, retail, healthcare, and technology, where maintaining a positive online presence is critical for success. The skills learned are directly applicable to roles such as public relations, customer service, marketing, and brand management.


Graduates of the Certificate Programme in Online Review Crisis Management will be better prepared to manage online reputation, minimize negative impact from crises, and build a stronger, more resilient brand in today's hyper-connected world. This program provides invaluable training in social media management and digital PR best practices.


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Why this course?

Certificate Programme in Online Review Crisis Management is increasingly significant in today's market. The UK's reliance on online reviews is substantial; a recent study showed that 88% of consumers read online reviews before making a purchase. This highlights the critical need for effective online reputation management strategies. A crisis, whether stemming from a negative review or a social media backlash, can severely impact a business's bottom line. According to a separate survey, 40% of businesses in the UK have experienced a significant online reputation crisis, resulting in lost revenue and brand damage. This online review crisis management training equips professionals with crucial skills to mitigate such risks. The programme's practical approach focuses on proactive strategies, swift response mechanisms, and comprehensive crisis resolution techniques, directly addressing the current industry needs.

Statistic Percentage
Consumers reading online reviews before purchase 88%
Businesses experiencing significant online reputation crisis 40%

Who should enrol in Certificate Programme in Online Review Crisis Management?

Ideal Audience for our Online Review Crisis Management Certificate Programme
This online review crisis management certificate is perfect for professionals facing the challenges of negative online reviews. In the UK, approximately 80% of consumers read online reviews before making a purchase, highlighting the importance of effective reputation management. Are you a business owner, marketing manager, or social media expert needing to master strategies for online reputation management? Our programme equips you with the skills to proactively prevent and effectively resolve online crises, leveraging social listening and crisis communication techniques. It's also beneficial for individuals aiming to enhance their digital PR skills or gain a competitive edge in the digital marketing landscape, whether you're dealing with customer complaints, media relations, or managing social media engagement. This programme allows you to upskill while fitting it around your existing responsibilities.