Certificate Programme in Mobility as a Service: Customer Experience

Thursday, 25 September 2025 00:04:47

International applicants and their qualifications are accepted

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Overview

Overview

Mobility as a Service (MaaS) is revolutionizing transportation. This Certificate Programme focuses on the customer experience within this exciting field.


Designed for professionals in transport planning, customer service, and data analytics, this program equips you with the skills to optimize MaaS offerings. Learn about user interface design, service design, and customer journey mapping in the context of MaaS.


Understand how to leverage data-driven insights to improve user satisfaction and build successful MaaS strategies. Gain a competitive edge in the rapidly growing MaaS industry.


Enroll today and become a MaaS expert! Explore the program details and secure your place now.

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Mobility as a Service (MaaS) is revolutionizing transportation, and our Certificate Programme puts you at the forefront. Gain expert knowledge in designing exceptional MaaS customer experiences, encompassing user interface design, service integration, and data analytics. This program offers unparalleled practical skills and real-world case studies, boosting your career prospects in the rapidly expanding MaaS sector. Develop your abilities in customer journey mapping and sustainable transportation strategies. Secure a rewarding career as a MaaS specialist, UX designer, or transport planner. Enroll now and shape the future of mobility.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Mobility as a Service (MaaS) and the Customer Journey
• Understanding Customer Needs and Expectations in MaaS
• Designing User-Centric MaaS Platforms and Applications
• Data Analytics for Enhancing MaaS Customer Experience
• MaaS Marketing and Customer Acquisition Strategies
• Service Design and Innovation in MaaS
• Managing Customer Complaints and Feedback in MaaS
• The Future of MaaS and Emerging Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunities in Mobility as a Service (MaaS): UK Job Market

Job Role Description
MaaS Customer Experience Manager Lead and optimize customer journeys within MaaS platforms, focusing on user satisfaction and loyalty. Requires strong analytical and communication skills.
MaaS Data Analyst Analyze user data to improve MaaS services. Expertise in data visualization and statistical modeling is crucial.
MaaS UX/UI Designer Design intuitive and user-friendly interfaces for MaaS applications and websites. Strong design skills and understanding of user-centered design principles are essential.
MaaS Marketing Specialist Develop and implement marketing strategies to promote MaaS services. Requires strong marketing and communication skills with experience in the transport sector.

Key facts about Certificate Programme in Mobility as a Service: Customer Experience

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This Certificate Programme in Mobility as a Service: Customer Experience equips participants with the knowledge and skills to excel in the rapidly evolving transportation sector. The program focuses on delivering exceptional customer journeys within MaaS platforms.


Learning outcomes include a deep understanding of MaaS business models, user-centric design principles for mobility solutions, and the application of data analytics to enhance the customer experience. Graduates will be proficient in evaluating MaaS service performance and identifying areas for improvement, leveraging techniques like user research and feedback analysis.


The programme's duration is typically short, designed for professionals seeking to upskill or transition into the exciting field of Mobility as a Service. Specific duration may vary depending on the institution offering the course, however, expect a focused and efficient learning experience.


The Certificate Programme in Mobility as a Service: Customer Experience is highly relevant to various industries, including transportation planning, urban development, technology companies developing MaaS platforms, and customer service roles within the mobility sector. Graduates are well-positioned for roles involving service design, user experience (UX) improvement, and transport operations.


This certification demonstrates a commitment to improving the customer experience within the burgeoning MaaS ecosystem, making graduates attractive candidates for innovative and future-oriented organizations. It provides a strong foundation in transport planning, service design and user experience research methodologies.

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Why this course?

A Certificate Programme in Mobility as a Service: Customer Experience is increasingly significant in the UK's rapidly evolving transport sector. The UK government aims to significantly reduce carbon emissions from transportation, driving demand for sustainable MaaS solutions. According to recent reports, over 60% of commuters in major UK cities are open to using MaaS applications. This growing adoption highlights the crucial need for professionals skilled in delivering exceptional customer experiences within this dynamic environment. Understanding user needs and preferences, designing intuitive interfaces, and implementing effective customer support strategies are becoming vital skills.

MaaS Adoption Rate Percentage
London 72%
Manchester 58%
Birmingham 55%

Who should enrol in Certificate Programme in Mobility as a Service: Customer Experience?

Ideal Audience for our Certificate Programme in Mobility as a Service: Customer Experience
This Mobility as a Service (MaaS) programme is perfect for professionals seeking to enhance their understanding of customer journeys within the evolving transport sector. In the UK, the transport industry is worth £100bn annually, meaning opportunities abound.
Target Professionals: Customer experience managers, transport planners, marketing professionals in the transport industry, and those in related sectors seeking to integrate customer-centric MaaS solutions. With approximately 45 million people using public transport in the UK daily, understanding customer needs is paramount.
Key Skills Gained: Strategic customer experience design for MaaS, data analysis for improving service design, innovative marketing and communication strategies for MaaS platforms, and future trend forecasting in mobility solutions. Mastering these skills opens doors to exciting career progression within this rapidly growing sector.
Career Benefits: Improved career prospects, enhanced employability, and increased earning potential within a vibrant and ever-evolving industry. The UK's commitment to sustainable transport further strengthens the demand for these critical skills.