Certificate Programme in Customer Experience Research

Monday, 29 September 2025 18:15:46

International applicants and their qualifications are accepted

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Overview

Overview

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Customer Experience Research is vital for business success. This Certificate Programme provides practical skills in qualitative and quantitative research methods.


Learn to conduct customer surveys, analyze data, and interpret findings. Understand customer journey mapping and voice of the customer (VOC) analysis.


Designed for marketing professionals, analysts, and customer service teams, this program equips you to improve customer satisfaction and loyalty. Gain valuable insights and drive business growth through data-driven decisions.


This Customer Experience Research program offers a flexible learning experience. Enhance your career prospects today. Explore the program details now!

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Customer Experience Research is the focus of this intensive certificate programme, equipping you with qualitative and quantitative research methods. Gain practical skills in data analysis, customer journey mapping, and UX research. Develop a deep understanding of customer behaviour and satisfaction. This program offers hands-on projects and industry-leading insights, leading to exciting career opportunities in market research, CX consulting, and user experience design. Boost your resume and transform your career with our unique, expert-led Customer Experience Research training. Enhance your analytical skills and become a valued CX professional.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Experience (CX) Research methodologies
• Designing effective CX surveys and questionnaires
• Qualitative research techniques in CX: interviews and focus groups
• Quantitative data analysis for CX improvement (using SPSS or similar)
• Customer Journey Mapping and analysis
• Voice of the Customer (VoC) programs and analysis
• Net Promoter Score (NPS) and other CX metrics
• Reporting and presenting CX research findings
• Best practices in CX research and ethical considerations
• Implementing CX improvements based on research findings

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role in Customer Experience Research (UK) Description
Customer Experience Researcher Conducting in-depth research to understand customer needs and behaviors, using qualitative and quantitative methods for improved CX strategies.
UX Researcher (Customer Focused) Focusing on user experience within the context of customer journeys, enhancing digital products and services for better customer satisfaction.
Customer Insights Analyst Analyzing customer data to identify trends, providing actionable insights to optimize customer engagement and satisfaction across various touchpoints.
Market Research Analyst (Customer Experience) Gathering market intelligence related specifically to customer experience, helping businesses to better understand their competitive landscape and customer preferences.
CX Consultant Providing expert advice and guidance on improving customer experience, implementing strategies and methodologies for measurable results.

Key facts about Certificate Programme in Customer Experience Research

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Gain a comprehensive understanding of Customer Experience Research methodologies and best practices through this intensive certificate program. You'll learn to design, conduct, and analyze research to improve customer satisfaction and loyalty.


The program's duration is typically 8 weeks, delivered through a flexible online learning environment. This allows for part-time study, accommodating busy professionals in diverse sectors such as market research, service design, and business analytics.


Upon completion, you will be proficient in qualitative and quantitative research techniques, including surveys, interviews, and data analysis using relevant software. This Certificate Programme in Customer Experience Research equips you with the skills to interpret findings, present actionable insights, and drive data-informed decision-making.


This Customer Experience Research program is highly relevant to today's competitive market. Companies across all industries increasingly prioritize understanding and improving customer journeys. Graduates are well-prepared for roles like Customer Experience Manager, Market Research Analyst, or UX Researcher.


The curriculum incorporates real-world case studies and practical exercises, ensuring you're ready to apply your new skills immediately. You'll build a strong portfolio showcasing your expertise in customer journey mapping, voice of the customer analysis, and customer satisfaction measurement.

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Why this course?

A Certificate Programme in Customer Experience Research is increasingly significant in today's UK market. The competitive landscape demands businesses prioritize customer satisfaction, impacting profitability and brand loyalty. According to a recent study, 80% of UK businesses cite customer experience as a key driver of revenue growth. This highlights a growing need for professionals skilled in customer experience research methodologies. This programme equips learners with the practical skills and theoretical knowledge needed to understand and enhance customer journeys. Understanding customer needs and behaviors is crucial for businesses to gain a competitive edge.

Sector Percentage citing CX as key driver
Retail 85%
Finance 78%
Telecoms 82%
Hospitality 90%

Customer experience research techniques, such as surveys and qualitative analysis, are paramount. A strong understanding of data analysis is vital for interpreting the results and implementing effective strategies for improved customer interactions. This certificate programme bridges the gap between theory and practice, enabling graduates to immediately contribute to organizations focused on building customer-centric strategies. The skills learned are highly transferable across various industries, offering a rewarding career path within the dynamic field of customer experience management.

Who should enrol in Certificate Programme in Customer Experience Research?

Ideal Audience for our Customer Experience Research Certificate Programme Why They Should Enroll
Marketing professionals seeking to enhance their understanding of customer journey mapping and data analysis. (In the UK, over 70% of businesses now cite customer experience as a key performance indicator.) Develop vital skills in qualitative and quantitative research methodologies, leading to improved customer satisfaction and loyalty. Gain a competitive edge in a rapidly evolving market.
Customer service managers aiming to leverage research insights to improve service delivery and increase operational efficiency. Master techniques for effective customer feedback collection and analysis. Drive meaningful change based on data-driven insights. Learn to present your findings compellingly to stakeholders.
Business analysts wanting to incorporate customer-centric approaches into strategic decision-making. Improve business strategy through a deeper understanding of customer needs and behaviors. Refine market segmentation and product development strategies. Gain valuable skills for data visualization and reporting.
Graduates and career changers passionate about understanding customer behaviour. Gain industry-recognized qualifications, launching a rewarding career in customer experience. Build a strong foundation in research principles, methods and tools. Access a supportive network of like-minded professionals.