Advanced Skill Certificate in ISO 20000 Service Management

Tuesday, 30 September 2025 22:40:00

International applicants and their qualifications are accepted

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Overview

Overview

ISO 20000 Service Management Advanced Skill Certificate equips IT professionals with in-depth knowledge of ITIL 4 framework and best practices.


This certificate enhances your IT service management skills. It covers areas like service design, transition, operation, and continual improvement.


Ideal for IT managers, service delivery managers, and consultants seeking certification and career advancement. Gain a competitive edge in the IT industry.


Understand key concepts like incident, problem, and change management within the ISO 20000 framework.


ISO 20000 Service Management certification demonstrates your expertise. It validates your ability to implement and manage effective IT service solutions.


Explore the course details today and elevate your career. Register now!

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ISO 20000 Service Management certification elevates your IT service management skills to an advanced level. This Advanced Skill Certificate provides in-depth knowledge of ITIL 4 framework and ISO 20000 standards, ensuring you master best practices in service design, transition, operation, and continual improvement. Gain a competitive edge with expert-led training and practical exercises, boosting your career prospects in IT service management roles. Our unique approach blends theory with real-world case studies, making you a highly sought-after professional in IT service management and preparing you for auditor roles. Boost your salary and unlock exciting career advancements with this invaluable ISO 20000 certification.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ISO 20000 Service Management Fundamentals
• Service Level Management and Agreements (SLAs)
• Incident, Problem, and Change Management
• Capacity and Availability Management
• IT Service Continuity Management and Business Continuity
• Risk Management in IT Service Management
• IT Service Financial Management
• Implementing and Auditing ISO 20000
• Continual Service Improvement (CSI) using ISO 20000
• Knowledge Management within ISO 20000 framework

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (Primary: IT Service Management, Secondary: ISO 20000) Description
IT Service Manager (ISO 20000 Certified) Oversees IT service delivery, ensuring compliance with ISO 20000 standards. High demand, excellent career progression.
IT Service Desk Analyst (ISO 20000 Aware) Provides first-line support, resolving incidents and requests while adhering to ISO 20000 best practices. Entry-level, strong growth potential.
ITIL & ISO 20000 Consultant Implements and audits ISO 20000 frameworks within organizations. Specialized skillset, high earning potential.
ISO 20000 Lead Auditor Conducts independent audits to assess conformance with ISO 20000. Requires significant experience and certification.

Key facts about Advanced Skill Certificate in ISO 20000 Service Management

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An Advanced Skill Certificate in ISO 20000 Service Management provides in-depth knowledge and practical skills in implementing and managing IT service management systems according to the globally recognized ISO 20000 standard. This certification is highly valued by employers seeking professionals who can improve service quality and operational efficiency.


Learning outcomes typically include a comprehensive understanding of ISO 20000 principles, processes, and best practices. Participants will gain expertise in service level management, incident management, problem management, change management, and ITIL framework integration within the context of ISO 20000. You'll learn how to conduct audits, implement improvements, and ensure compliance with the standard. This leads to improved service delivery and customer satisfaction.


The duration of the course varies depending on the provider, ranging from a few days of intensive training to several weeks of modular learning. Many programs incorporate hands-on exercises, case studies, and simulations to solidify learning and prepare candidates for real-world scenarios. The specific delivery method – classroom-based, online, or blended – also influences the overall timeframe.


In today's competitive IT landscape, the ISO 20000 Service Management certification holds significant industry relevance. Possessing this qualification demonstrates a commitment to professional excellence and enhances career prospects within IT service management, IT operations, and other related fields. It showcases a deep understanding of service management processes and regulatory compliance. This advanced skill set is in high demand across various sectors including finance, healthcare, and technology.


The ISO 20000 certification, therefore, offers a valuable pathway for career advancement and improved earning potential, equipping professionals with the knowledge and skills required to excel in a demanding and ever-evolving industry. It is a testament to dedication and expertise in IT service management best practices.

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Why this course?

An Advanced Skill Certificate in ISO 20000 Service Management is increasingly significant in today's UK market. The IT service management sector is booming, with a growing demand for professionals possessing expertise in aligning IT services with ISO 20000 standards. According to a recent survey (fictitious data for illustrative purposes), 75% of UK IT companies plan to implement ISO 20000 within the next two years, indicating a substantial skills gap. This certificate bridges that gap, equipping professionals with advanced knowledge in service design, transition, operation, and continual improvement, making them highly sought-after.

This heightened demand is reflected in rising salaries for ISO 20000 certified professionals. Another survey (fictitious data) suggests a 15% salary premium for those holding this certification compared to their uncertified counterparts. This underscores the value of the ISO 20000 certification in enhancing career prospects and earning potential within the UK's dynamic IT landscape. Gaining this advanced skill set demonstrates a commitment to best practices and strengthens your competitive advantage.

Certification Salary Increase (%)
ISO 20000 15%
None 0%

Who should enrol in Advanced Skill Certificate in ISO 20000 Service Management?

Ideal Candidate Profile Relevance & Benefits
An Advanced Skill Certificate in ISO 20000 Service Management is perfect for IT service managers, ITIL professionals, and those seeking to improve their service management skills. This includes professionals aiming for leadership roles within IT service organizations. With over 70% of UK businesses reliant on IT services (hypothetical statistic – replace with actual if available), mastering ISO 20000 best practices is crucial for career advancement and enhanced organisational efficiency. This certification will boost your understanding of IT service management processes, risk management, and compliance, leading to better job opportunities and higher earning potential. Gain competitive advantage through this internationally recognized qualification and demonstrate your expertise in IT service delivery and continual service improvement.
This program is also suitable for IT auditors, compliance officers, and consultants who need to demonstrate a comprehensive understanding of ISO 20000 standards and their practical application. Demonstrate your commitment to excellent service management practices. Increase your value to employers by showcasing your proficiency in ISO 20000 framework implementation and continual service improvement (CSI) processes. This certificate provides concrete evidence of your expertise for potential clients and employers alike.