Key facts about Advanced Certificate in Dealing with Difficult Employees
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This Advanced Certificate in Dealing with Difficult Employees equips HR professionals, managers, and supervisors with the essential skills to navigate challenging workplace dynamics. The program focuses on practical strategies for conflict resolution, performance management, and fostering a positive work environment.
Learning outcomes include mastering techniques for effective communication with difficult employees, understanding the root causes of difficult behavior, and developing strategies for de-escalation and conflict resolution. Participants will also learn to implement performance improvement plans and address issues of workplace bullying and harassment. This certificate is directly applicable to various employment sectors including healthcare, education, and customer service.
The duration of the Advanced Certificate in Dealing with Difficult Employees is typically 3-4 days of intensive training. The program uses a blended learning approach, combining interactive workshops, case studies, and role-playing exercises to ensure practical application of learned skills. This intensive format allows for immediate application of new knowledge back in the workplace.
The program's industry relevance is paramount. Dealing with difficult employees is a pervasive challenge across all sectors, impacting productivity, morale, and ultimately, the bottom line. This certificate provides participants with the tools and confidence to address these challenges effectively, enhancing team cohesion, and creating a more productive and harmonious workplace. The training addresses workplace conflict, difficult conversations, and interpersonal skills crucial for effective management.
Upon completion of this Advanced Certificate in Dealing with Difficult Employees, graduates will be equipped to confidently manage difficult situations, prevent escalation, and contribute to a more positive and productive work environment. The certificate signifies a commitment to professional development and enhances career prospects in human resources and management.
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Why this course?
An Advanced Certificate in Dealing with Difficult Employees is increasingly significant in today's UK market. With employee relations frequently cited as a key challenge for businesses, mastering effective conflict resolution and management techniques is crucial. A recent CIPD survey indicated that 70% of UK organisations experience issues with difficult employees. This negatively impacts productivity and employee wellbeing. The ability to navigate challenging interpersonal dynamics and implement proactive strategies, as honed through this certificate, is now a highly sought-after skill. According to ACAS, workplace conflict costs UK businesses an estimated £28 billion annually.
| Issue |
Percentage of UK Businesses Affected |
| Difficult Employees |
70% |
| Workplace Conflict |
85% |